Amazon Jobs 2023 – Management Lead

About the job

Job Summary

DESCRIPTION

As a Sr. Order Management Lead on the eero Order Management team, you will be responsible for executing and maintaining eero’s customer and partner order management processes. You will manage communication with eero’s B2B partners in the retail, Custom Installer, and ISP channels and help ensure orders, returns, and invoicing processes are efficient and meet SLAs.

We are looking for someone who is passionate about supporting customers, both end users and B2B partners. This is a cross-functional role where you will work closely with several people across our Customer Experience, Partner Success, Accounting, and Manufacturing Operations teams to ensure that our customers’ orders are managed and fulfilled accurately and efficiently. The ideal candidate is someone who understands ordering, shipping, and billing processes across different channels and also understands the tools that make these processes work, both from an operational and a technical perspective. Strong communication and reporting skills, as well as an aptitude for learning automation of orders and billing are a must.

Key job responsibilities

• Manage and track Order Management tasks for UK and EU customers, both B2C and B2B
• Work with the International Expansion team to launch and manage international Order Management processes and tasks
• Communicate with B2B partners to acknowledge orders and field questions about all things billing, shipments, and returns
• Work with our Logistics and Supply Chain teams to ensure accurate and efficient order processing for B2C and B2B customers
• Ensure that our automated and manual orders are processed accurately
• Approve and enter return authorizations from our partners across all channels
• Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
• Be a knowledge and task resource for the company for all things Order Management
• Build new and improve existing Order Management processes and tools
• Help write and maintain documentation for all of eero’s Order Management processes
• Ensure SLAs are met for all of our customers’ orders and troubleshoot systems issues

Basic Qualifications

• Has multiple years working in an e-commerce or logistics environment focused on orders and billing

Preferred Qualifications

• Is a fantastic communicator — both written and verbal — and is comfortable collaborating with internal stakeholders, end customers, vendors, and B2B partners
• Has a track record of successful cross-functional operations, and an ability to collaborate closely with different teams to deliver highly integrated customer communications
• Has strong organizational and project management skills
• Is curious about, or has experience in building and managing automated workflows
• Is experienced with Excel and/or Google Sheets
• Is experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Company – Amazon EU SARL (UK Branch)

Job ID: A2120389