Barclays Jobs 2023 – Global Service Manager

Website Barclays

About the job

Global Service Manager


As a Barclays Global Service Manager you will be joining Functions team within Corporate Bank – Global Corporate Banking area. You will be instrumental in implementing the Day-to-day Servicing activities include: payment queries, account closing, statement requests, change of name/address requests, payment recalls and Cash Management queries/requests.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Hybrid Working

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager

What will you be doing?

  • Answering services requests received from clients, as well as those from other business areas and third parties over telephone, fax and email
  • Providing the delivery of world-class service through excellent client servicing and transactional processing
  • Acting as a point of contact for technical and procedural queries in multiple languages
  • Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other Banks
  • Overcoming customer objections and handle complaints effectively by ensuring records are maintained to provide a complete record of progress
  • Working closely with the rest of the team providing mutual assistance by covering, training, coaching and sharing knowledge of best practice
  • Adhering to current procedures and guidelines
  • Taking responsibility for keeping self-up-to-date with relevant compliance and rigour issues affecting the role

What We’re Looking For

  • Fluent written, reading, speaking and listening in English
  • Solid Customer Service Skills both on the telephone and via email with ability to utilise basic Microsoft systems (such as Outlook, Word and Excel)
  • Ability to take ownership of customer queries and cross-support colleagues with customer queries
  • Ability to work towards strict deadlines and Service Level Agreements (SLAs) for efficient resolution of customer queries

Skills That Will Help You In The Role

  • Knowledge and understanding of Europe and UK Banking and systems used within Barclays – i.e. Barclays.Net, iPortal, MassPay, FileGateway, SEPA Direct, QMS, etc
  • Comprehensive knowledge of SEPA and payment methods plus knowledge of International and UK electronic payment methods and payment cycles
  • An understanding of the Data Protection Act, and a good knowlege of Operational Rigour
  • Additional ability to read, write and speak any of the following languages (German, French, Spanish or Portuguese

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

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