Barclays Careers – Global Service Manager

Website Barclays

About the job

Global Service Manager – French Speaking


As a Barclays Global Service Manager you will be joining Functions team within Corporate Bank – Global Corporate Banking area. You will be instrumental in implementing the Day-to-day Servicing activities include: payment queries, account closing, statement requests, change of name/address requests, payment recalls and Cash Management queries/requests.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager

What will you be doing?

  • Responding to services requests received from clients, as well as those from other business areas and third parties in both English and German over telephone, etc
  • Providing the delivery of world-class service through excellent client servicing and transactional processing
  • Acting as a point of contact for technical and procedural queries in multiple languages
  • Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other Banks
  • Overcoming customer objections and handling complaints effectively by ensuring records are maintained to provide a complete record of progress
  • Working closely with the rest of the team providing mutual support by covering, training, coaching and sharing knowledge of best practice
  • Adhering to current procedures and guidelines
  • Taking responsibility for keeping self-up-to-date with relevant compliance and rigour issues affecting the role

What We’re Looking For

  • Fluent written, reading, speaking and listening in English and French
  • Experience with World Class Customer Service
  • Ability to communicate at all levels both within the Bank and Larger Business/ Corporate organizations
  • Excellent organizational skills

Skills That Will Help You In The Role

  • Ability to read, write and speak other European languages fluently
  • Good knowledge of Europe and UK Banking and systems used within Barclays
  • Comprehensive knowledge of SEPA and payment methods
  • Comprehensive knowledge of International and UK electronic payment methods and payment cycles

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

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