BBC Jobs 2023 – Product Manager

Website BBC

About the job

Job Introduction

The Application Administration team within Digital Distribution owns a suite of core services that are essential for the smooth running of BBC Online.

These services include JIRA and Confluence (self-hosted), GitHub and Slack, all of which are used by hundreds of teams across Product and Technology Groups for task tracking, project documentation, managing software projects, communication within teams and across the business, and for managing operational incidents.

Role Responsibility

  • Deciding on the strategic direction of the products in the portfolio, ensuring these directions align with wider strategies, reporting on usage and utilising this data to drive decisions, and decommissioning services or functionality when no longer required.
  • Ensuring the smooth running of these services, managing the relationships with these third-party providers, scheduling maintenance and upgrades, managing licenses, advising about integrations, and owning the relationships with product teams and end users.
  • Providing expert advice about our systems, promoting best practice, encouraging consistency over customisation, listening to the needs of a constantly evolving community, and representing the team at the appropriate internal and external groups.
  • The Application Administration team consists of the Product Manager role and a group of System Engineers, and so the role also involves shaping, prioritising and scheduling work within the team, running daily stand-ups, and offering guidance and direction when appropriate.

Are you the right candidate?

  • The role would ideally suit someone who is proactive, used to communicating with hundreds of users across multiple locations, working with a range of technical and business users, managing ongoing relationships with third parties, and used to navigating internal business processes.
  • The right candidate would be driven to go out and understand what challenges our users are facing, discover how users are using our services and other services, develop an understanding of how similar problems are solved within the wider industry, and use this to inform our decision making.
  • The team has a suite of self-built tools for reporting and maintenance purposes, carries out Root Cause Analysis where possible after incidents, and manages system upgrades, hence experience of using custom tooling, incident investigation, and managing system upgrades, is desirable.
  • The role could be London based, as the wider department is predominately based in London, or could be based in Salford. The role will involve occasional travel around various BBC sites to meet stakeholders and to meetings with third party suppliers as and when appropriate.

Package Description

Band: D

Contract type: Perm – Full time

Location: London – The Light House or Salford

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

  • Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
  • Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
  • Benefits – We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

About The BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Attached documents

  • JD
  • BBC Values Guide

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