Website Bradford Council
Department of Health and Wellbeing
Safe and Sound
Safe & Sound Control Room Operator – Nights
Band 5-6: (Career grade) £19,264 pa – £22,129 pa (pro rata for part time posts) + Allowances for Shift/Weekend/Night working
2 x Night shift – Working a maximum of 42 hours per week over 7 days; based on shift pattern and rota (rota including working weekends and Bank Holidays, Shift allowance applicable)
Based at Safe and Sound, Cornerstones, Cottingley, BD16 1AQ
The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.
The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate. Therefore, it is essential that you provide examples in your application.
Shift pattern and rota for this post is currently under review and is subject to change.
Bradford Adult Services, Health and Wellbeing department operate Safe & Sound, a 24-hour community alarm service that provides a monitoring provision to older and vulnerable people throughout the Bradford and Airedale district.
Our aim is to provide peace of mind and emergency support to users within their own home via the use of Technology Enabled Care.
As a Control Operator you would be the main point of contact for our Safe & Sound users and will assist in coordinating responses according to individual need and departmental procedures.
You will work alongside a number of internal and external agencies:
- Internal agencies such as B.E.S.T, social workers and support workers
- West Yorkshire Fire and Rescue
- GPs and District Nursing Teams
- Yorkshire Ambulance Services
- West Yorkshire Police
- Carers Resource
- Homecare Providers
- Family members
- External Housing schemes
You will be required to record, maintain and communicate relevant information both in writing and verbally, in line with the Councils GDPR and data protection policies.
You will be expected to have an understanding of the needs and issues faced by vulnerable people within our communities.
You must have customer service experience including experience of telephone information/advice work and an ability to write concisely and legibly, together with experience of using computer systems/information technology. A background or knowledge of the social care sector is desirable.
You must have at least 3 GCSE grade A-C or equivalent, to include English, or additional experience demonstrating skills and knowledge at this level. A qualification in Health and Social care is desirable but is not essential.
Please refer to the Job Profile for full details of experience and qualifications required for this post.
For further information regarding this post please contact Antonia Horsley, Safe and Sound Manager on 01274 435410 or email
Closing date: 25th October 2023