BT Jobs 2023 – Product Designer

Website BT

About the job

Product Designer (BT Digital: Enterprise B2B)

Job Req ID:


Posting Date:



Content & Design


1 Braham Street, London, United Kingdom


Competitive, with great BT benefits

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

Based flexibly (3 days a week) out of one of our UK digital hubs.





Within BT Enterprise, we take a user-centered and iterative approach to digital product design to ensure the best experiences for our customers across their journeys.

This means we step into the shoes of our customers, to understand how they interact with us digitally and what they expect from our products and services.

The Product Designer will drive your squad towards user-centered design of strategic digital products and capabilities. With a passion for brand and design fidelity, you inject design thinking into process and delivery as well as building and mentoring other team members.

Closely collaborating with your Digital Product Owner, Developers, User Research and other team members, the Product Designer also cares about aligning interaction, visual, service and production design efforts to reduce friction and improve satisfaction for customer across their journeys.

What You’ll Be Doing

  • Discovery exploration and research. Problem articulation and playback.
  • Lead UX/UI design and prototyping for digital products within multi-disciplinary squads.
  • Develop UI for digital products leveraging and informing reusable/scalable design patterns.
  • Represent UX/UI design in scrum ceremonies: daily stand-ups, backlog grooming, sprint planning and demos.
  • Interpret and inform shared customer journey maps and personas from a digital perspective.
  • Deliver high quality design assets and documentation for key stakeholders across tribe and squads.
  • Production design – source or develop graphical assets – infographics, banners, photography.
  • Adopt and inform design system in the context of wider digital transformation efforts.
  • Collaborate with wider BT design community to align on standards for design asset mgmt and tooling.
  • Be a brand champion. Design experiences which are personal, simple and brilliant.
  • Be a design thinker. Lead empathy, definition, ideation and prototyping activities across the team.
  • Build strategic relationships across enabling teams, Technology, Service, Sales, Product, Proposition, CX, Marketing & Brand.

Who You Are

  • Personal – Personal means we come across as human, and show our customers that we understand and care.
  • Simple – Simple means we are straightforward, easy to deal with, and make complex things clear.
  • Brilliant – Brilliant means we lead the way in creating new things, and whatever we do, we do it really well.
  • Curious and innovative – Naturally motivated to ask questions; open mindset embracing experimental approaches and challenging assumptions.
  • Collaborative and constructive – Fosters teamwork and relationship-building skills across multiple levels and functions in the organisation.
  • Resilient and flexible – Comfortable with lack of clarity or poor problem definition, ability to adapt approaches to best fit the challenge faced.
  • User Experience Design – Taking user-centred design approaches which improve the usability, accessibility and desirability of a product to enhance user satisfaction.
  • Visual Design / User Interface Design – Designing digital product interfaces which are enjoyable, accessible and easy to use.
  • User Research – Both competency undertaking guerrilla testing and briefing UXR specialists to undertake research and testing.

What We Can Offer You

  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Option to join the Healthcare Cash Plan
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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