BT Careers – Product Designer

Website BT

About the job

Specialist Product Designer (BT Digital: Enterprise B2B)

Job Req ID:


Posting Date:



Content & Design


1 Braham Street, London, United Kingdom


Competitive, with excellent benefits

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this job:

Based flexibly (3 days a week) out our UK digital hubs.

Bristol is the key strategic location (Our stunning new Assembly building!).




We are looking for a Specialist Product Designer to join our Digital Design team in BT Wholesale. BT Wholesale provides a range of connectivity products (broadband, voice, ethernet, and more) to companies all over the country that they then sell to their own customers.

What we’re looking for:

You passionately lead initiatives

You are the voice of our customer and when a new project/initiative begins you lead from the front and design world class experiences that you know our customers desire. You typically do this work within cross–functional teams and are aware that shared understanding is their secret sauce. Throughout the process you instinctively share your ideas with colleagues and peers and love to see them adapt and evolve as a result of constructive criticism.

You Nurture Meaningful Relationships Across The Company

You understand that in order to truly enable design in an organisation like BT you’ll need to carefully build trusting relationships with other teams and departments. You rely on this network of relationships to inform your design process, promote our capability and ensure that the work we are doing is relevant and consistent with our brand strategy.

You are strategically minded

You’re not afraid to respectfully interrogate and question the teams’ wider strategy. You use your in-depth knowledge of our customer behaviour to propose new ideas and ways of working that keep BT at the forefront of the telco industry.

You are a master in your craft (almost)

Before mentoring others it’s important that you, yourself, have plenty of confidence in your craft and can deliver world class user experience design in very complex scenarios with high commercial significance.

You seek out opportunities for mentorship

Whilst not formally managing a team or individual you actively look for opportunities to help your colleagues grow. You are subtle and empathetic in your approach to sharing your expertise and raising the standard of design within the team.

You are articulate

You understand that success can often rest on the quality of concise communication. You pride yourself on expressing your ideas clearly and with a clear sense of purpose that encourages trust from both colleagues and stakeholders from around BT.

You actively contribute in the design community

Our team is at the beginning of it’s journey and our reputation both internally and externally is key to it’s success. You instinctively share your work with the design community or maybe even speak at an event to promote the work we’re doing.

You embrace new accountability & responsibility

Nothing is ever straightforward or simple. In an organisation as large and complex as BT there will be times when more is expected of you in order to get the job done. You relish these opportunities and take on the new responsibility with professionalism & confidence.

You get under the skin of problems

You’re not just interested in creating ‘beautiful’ things. You insist on understanding the problem before considering solutions. You focus on the needs of the people using your products and services but can balance them with those of the business and technical teams seamlessly.

You know details matter

You know the difference between a good and a great experience is in the detail. You obsess over content, colour, type and hierarchy and will always fight for it to be better but you’re pragmatic enough to know when you’ve done enough to inform an MVP so we can begin to uncover new opportunities for revenue.

Your responsibilities:

  • Designing world class digital experiences for a wide range of digital products in highly complex scenarios with significant commercial impact.
  • Seamlessly presenting & sharing the organisation’s/design lead’s creative vision with complete understanding and conviction.
  • Mentoring other colleagues in areas where they need development.
  • Understanding and contributing to design systems for use on scale.
  • Designing and facilitating a wide mix of participatory workshops (for both discovery and ideation).
  • Working closely with the Design Managers and Design Lead on recruitment strategy, its implementation and on-boarding new team members.
  • High level of collaboration with other creative departments within the business.
  • Actively promoting the teams’ work in the design community and raising our profile.


  • 5+ years of experience as a Digital Product Designer and/or UX Designer, Visual Designer, Interaction Designer.
  • A champion of design excellence, consistency and high standards of craft.
  • Strong collaborator with an ability to bring people together on a large scale.
  • Razor-sharp focus, and the ability to ‘cut through noise’ to make sound and rapid decisions.
  • Excellent communicator and ability to manage stakeholders at all levels across Product, Design and Engineering teams.
  • Active contributor in the design community – regularly sharing your work & processes.
  • Strong operation skills, with a can-do attitude and a proven record of streamlining the design process by removing impediments through the creation of processes and workflows.
  • Some experience working in complex agile environments.
  • Basic understanding of both generative and formative user research methods.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

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