BT Careers Near Me – Service Manager

Website BT

About the job

Job Req ID:


Posting Date:



Agile Capability


Snowhill, Birmingham, United Kingdom


Competitive with Bonus and Benefits – D Band salar

Service Manager – Birmingham, Bristol or Sheffield

Why this job matters

Service Management in Technology acts independently of the Converged Service, IT and Dynamic Infrastructure platforms. This job ensures effective end-to-end management of BT’s Network and IT products and services and in turn will improve the availability and reliability of these products and services, delivering an improved customer experience.

The role holder(s) will do this by championing a service driven culture in Technology. Identifying service gaps, drive continuous improvement including service delivery, communicating performance with business stakeholders, proactively identifying areas that are hurting the business. In doing so, BT also demonstrates compliance with quality standards and industry best practice.

What I’ll Be Doing – Your Accountabilities

  • Managing live service relationships with senior MFU stakeholders
  • Operational Service Assurance
  • Delivery of customer experience targets
  • Service Review

Skills Required For The Job

  • Extensive knowledge of the CFUs customer services derived from – an understanding of multiple technologies / technical services and how they are supported by our ITIL service delivery processes
  • In-depth understanding of the impact that failure has on their customers
  • Stakeholder Management: Develops close and effective relationships with customers, vendors, suppliers and BT employees at a senior level and be able to confidently present information, influence and negotiate.
  • A deep understanding of the CFU markets and business
  • Understanding customer requirements and expectations
  • ITIL accreditation: An ITIL subject expert who can advocate and provide consultancy. Minimum ITIL foundation certification.

Experience you would be expected to have


  • ITIL Foundation qualification
  • Experience of managing IT or Network Enterprise solutions
  • Experience of senior stakeholder management through ownership of real-time service performance on their behalf

Nice to have:

  • In depth knowledge of platform technologies
  • Knowledge of BT customer markets
  • Understanding of regulatory commitments, quality processes and financial governance
  • Business Improvement skills including Continuous Improvement, Lean and Six Sigma


  • Competitive salary + 10% Bonus
  • 25 days’ annual leave (not including bank holidays)
  • Discounted broadband & TV.
  • Pension (5% you 10% BT) and Share options available.
  • Flexible benefits to fit around you (My Rewards)
  • Discounted mobile phone plans.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..

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