Website Cardiff Council
An exciting opportunity has arisen for committed individual with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city.
About the job
The Senior Hub Officer will be responsible for: Supporting customers within the Hubs to resolve advice enquiries, provide customer focus delivery of Hub & Library services and information provision. To act as a mentor and provide support to other officers.
What We Are Looking For From You
You will require expert knowledge on Housing including the new allocation policy and the options available to help those affected
You will also have expert knowledge on the Housing Benefit & the Council Tax Reduction scheme.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
This post is temporary until 31/03/2023.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to a Disclosure and Barring Service Enhanced check.
Weekend and evening working will be required on a rota basis and location of work may vary.
This post is suitable for job share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application Karen Page – [email protected]
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02387