Cornwall Council Jobs Near Me – Access Assessor

  • Full Time
  • Cornwall

Website Cornwall Council

Access Assessor – 1 position available
About the role
Under the leadership and management of the Independence and Wellbeing Service (IWS) Team Manager the Access Assessors are the first response for Adult Social Care providing information and advice, connecting to other agencies, considering assessments of need and responding to information requests and concerns from the public, other professionals and external agencies via a variety of media – Including responding to Safeguarding Concerns.
The Access Assessor’s role is to gather information and consider the most appropriate next steps which could include providing information and advice, signposting, connecting to other agencies, progressing to reablement or recommending assessment with a focus on maximising independence and wellbeing through social care and occupational therapy pathways.
The role is telephone/team based with information being recorded on computerised records. The successful candidate will liaise directly with a variety of people over the age of 18. We currently work from 8.45 to 17.15 Monday to Thursday and until 16.45 on a Friday and the post is a mixture of working in the office and from home.
We are recruiting for 1 full time (37 hours) Access Assessor to join a forward thinking team which is made up of a combination of different professionals with a variety of knowledge, skills and experience. The work environment is positive, busy and one where staff are provided with regular support, supervision and training, as well as, career progression and the opportunity to be involved in the development of the team and wider service.
The location/work-base for this roles is in Mid Cornwall and we are evolving ways of working meaning that the role requires agility and the ability to work remotely (e.g. from home/other locations).
We will discuss this with you during the recruitment process.
For further information or discussion please contact Ann-Marie Gipson on [email protected] or alternatively Bonnie Old on [email protected]
About you
You will need a good telephone manner, excellent active listening skills, strong written communication skills and evidence of negotiation, empathy and diplomacy. You will need to be self motivated with the ability to prioritise, work under pressure and stay focused in this high paced and evolving environment.

Cornwall Council are reviewing how we pay and reward our staff and reward items are subject to change from October. We will continue to keep you informed on any impacts that may apply to you as this progresses. For more information please visit Pay and Grading Review (Green Book Roles) – Cornwall Council

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Please view the
Role Profile, your application will need to demonstrate how your meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form.
For this recruitment please do not upload any additional documentation in support of this application. Applications will be considered based on the screening questions, qualifications and experience provided within the application form and any further attachments will not be considered when the recruiting managers are shortlisting for interview.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified, our evolving ways of working mean that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
This role will be subject to an enhanced criminal record disclosure check.
More information about working for Cornwall Council is available here
We are open to discussion about flexible working.

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