Website Cornwall Council
Case Coordinator – various roles available
About the Role
We currently have a range of permanent, full time and part time roles available throughout Cornwall. Please specify which area you are interested in when you complete an application.
Under the leadership and management of the Team Manager you will work within a team of Social Workers and other Case Co-ordinators to provide a service to adults with health and social care needs achieving high quality, timely and person-centred needs assessments of individuals, planning for and working to improve outcomes and increase/maintain the independence of vulnerable adults. Within Rapid Response, the case co-ordinator will need to provide an immediate response and intervention to a social care crisis where there is risk of admission to a care setting (hospital or care home) or where a significant increase in current support is required, or a customer is at immediate risk within 48 hours.
Case Coordinators are required to work collaboratively with colleagues from different teams, disciplines and partner organisations in order to provide a seamless service to individuals/families/carers. They will help to protect vulnerable adults from harm or abuse and support people to optimise their choices in order to live as independently as possible. They will work with communities, individuals and families to promote their personal strengths.
The Case Co-ordinator will ensure they acquire and improve their knowledge and skills and contribute to the learning and development of other members of the team.
As representatives of Adult Social Care, behaviour and conduct should be professional at all times, reflecting the values of the department and the council.
You will have the following:
a minimum Level 3 qualification in health, social care or relevant area or the capacity and willingness to work towards appropriate qualifications;
the ability to use effective interviewing skills to undertake assessments of need, including risks and strengths;
demonstrable skills in analysis of information and ability to translate into a coherent plan and outcome;
the ability to work creatively under stressful conditions, know when and how to ask for support and to pass information and cases to more experienced/qualified workers, as appropriate, following negotiation with supervisor; and
the ability to reprioritise and be flexible to respond to urgent referrals.
Cornwall Council are reviewing how we pay and reward our staff and reward items are subject to change from October. We will continue to keep you informed on any impacts that may apply to you as this progresses. For more information please visit Pay and Grading Review (Green Book Roles) – Cornwall Council
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
Whilst the location/work-base for this role has not been specified, our evolving ways of working mean that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
This position will be subject to an enhanced criminal record disclosure check.
More information about working for Cornwall Council is available here
We are open to discussion about flexible working.