Cornwall Council Careers – Centre Adviser

Website Cornwall Council

This is an exciting opportunity for 2 x full time, permanent positions in the Contact Centre. If you like speaking to customers and go above and beyond to provide excellent customer service, then these are the roles for you.

The Contact Centre is a fast paced, interesting and ever-changing environment. The Contact Centre has a great team spirit where staff have the opportunity to develop and learn new skills.

The main responsibility of this role is to help customers that contact the council with queries and service requests over the telephone in regards to their council tax.

If you have a passion for customer service with a pro-active, positive attitude, are adaptable and can operate under pressure whilst remaining calm then apply for these jobs and join the contact centre.

As a member of the Customer Contact Team this role is paramount in achieving the highest standards of customer service, ensuring the delivery of quality information, advice and promoting customer service excellence in line with the customer promise and philosophy.

Training covering all aspects of this role is provided by an experienced training team to ensure that staff have all the skills that are required to be successful in the role. Ongoing support and mentoring is also provided once initial training has been completed.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Please view the role profile, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form.

Please be advised that interviews are to be arranged once your application has been shortlisted by the hiring manager and we will contact you vis email.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified, the current Government guidance around social distancing and our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). Working from home can also be considered as a work base on a permanent basis and this can be discussed with you during the recruitment process.

More information about working for Cornwall Council is available here

Cornwall Council are reviewing how we pay and reward our staff and reward items are subject to change from October. We will continue to keep you informed on any impacts that may apply to you as this progresses. For more information please visit Pay and Grading Review (Green Book Roles) – Cornwall Council

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