DWP Careers Near Me – Operational Delivery

Website DWP

About the job


East Midlands (England), London (region), North East England, North West England, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

About the job

DWP is looking to fill 6 roles across DWP Operational Delivery.

These are key roles and we are looking for people who will help us deliver a number of key leadership roles across the Departments Operational Delivery functions.

We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.

Job Description

There are various roles available, which may be based in numerous locations. Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates.

Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP.

Person specification

Successful candidates can expect to be involved in a range of the following:

Active member of your Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.

Create and sustain effective relationships with senior stakeholders, including Directors and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships. Work with external partners where appropriate to ensure customer service standards are delivered.

Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast paced environment and leading large commands to deliver high levels of performance.

Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.

Through your behaviour and ways of working make DWP an inclusive place where people can be their best.

All prospective applicants should fully consider the candidate pack before applying.

What are we looking for?

Key Criteria

You will promote diversity, inclusion and equality of opportunity, respecting differences, and external experience, while inspiring and motivating teams to be fully engaged in their work and dedicated to their role. (Lead criteria)

You will take responsibility for delivering a high quality, efficient and cost-effective service by considering a broad range of methods for delivery while ensuring adherence to legal, regulatory and security requirements in service delivery. You are able to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives ensuring everyone understands their roles and business priorities.

You are visible, accessible, an effective senior leader and you communicate confidently and provide clear direction and show genuine care for colleagues.

You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.

You have strong experience of working in partnership and collaboratively across teams at a senior level engaging and building trust with stakeholders to generate commitment to goals. Ability to work with external partners to deliver and maintain customer service standards.


We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Working Together
  • Seeing the Big Picture


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A

These job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Selection process details

This vacancy is using

STAGE 1 – Written Application

As part of the application process you will be asked to complete a personal statement. Further details around what this will entail are listed on the application form.

The written sift will be conducted using evidence from your Personal Statement of 1250 words.

When completing your Personal Statement, you should provide evidence in response to the questions which demonstrates your experience under against each of the key criteria. This is what your written evidence will assessed against. We would suggest allowing around 400 words per question. Should a large number of applications be received, an initial sift may be undertaken using the Lead Criteria.

  • Explain how you build inclusive and successful teams that deliver results on key strategic business objectives, whilst inspiring confidence in colleagues and stakeholders.
  • Describe when you have worked with stakeholders to deliver great service at scale including what worked well, and what could have gone better.
  • Demonstrate when you have successfully implemented a more collaborative way of working across teams ensuring alignment at all levels to deliver shared objectives.

The written evidence you provide must relate to your own experiences.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

It May Help To use One Or More Examples Of a Piece Of Work you Have completed Or a Situation you Have been In, and Use The WHO Or STAR Model To Explain

What was the task? How did you approach the work/situation? What were the Outcomes?


What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

Should a large number of applications be received, an initial sift may be undertaken using the Lead Behaviour (Leadership).

STAGE 2 – Selection

If you meet the required standard and your application is successful, you will receive an invitation to a blended Microsoft Teams interview.

Sift and interview dates to be confirmed.

Preparing For The Interview

If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site.

Once you receive the invite to interview you will need to access the system and book yourself an interview slot.

Full details of the behavioural questions will be given to shortlisted candidates in advance of the interview.

The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this.

The interview will follow a blended approach and will last approximately 45 minutes.

You will be asked a mixture of Behaviour and Strength questions. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

A blended interview aims to be more of a conversation at the interview, offering a more inclusive approach.

Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.

The Interview Will Include a Blend Of

  • Behaviour and Strength-based questions.
  • Civil Service key elements, of which you will be asked to provide examples of each of the 4 behaviours.

At interview you will be assessed the following Behaviours (Level 4):

  • Leadership
  • Managing a Quality Service
  • Working Together
  • Seeing the Big Picture

STAGE 3 – Offer

If you are successful at the interview stage, we will be in touch to offer you a role or confirm that you have been added to the Reserve List.

Offers will be made in strict merit order with offers being made to the highest scoring candidates first, taking into account the availability of selected location preference(s).

If we are unable to offer you a role initially, we will place your name on a reserve list for up to 6 months. The reserve lists may also be used to offer future permanent opportunities which are considered similar in criteria and responsibilities, not necessarily restricted to the current locations included in the advert. They may also extend to permanent opportunities which arise across the wider DWP network. Any such offers would be made in strict merit order to all candidates remaining on the reserve list. The location and job role would be fully explained to you. Refusal of the offer would not change your reserve list position.

Further Information

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

New entrants are expected to join on the minimum of the pay band.

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

For meaningful checks to be carried out, individuals will need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to meeting security clearance, the expectation of UK residency is CTC – 3 years; SC – 5 Years and DV – 10 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click

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