DWP UK Jobs – Regional Field Manager

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About the job



Job Summary

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

DWP Estates Directorate are accountable for the delivery of all aspects of real estate services and the work we do is critical in ensuring the vital work that the Department undertakes is enabled effectively. The DWP commercial estate is the largest within Government and our diverse national property portfolio reflects this scale. It is a unique mix ranging from modern corporate centres, multi-occupied Service Centres, to its frontline high street services.

We are responsible for the Department’s 900+ workplaces, that provide workplaces for 90,000 employees and a UK wide presence for all those that visit us. Ultimately, the Department relies on us to provide safe and secure buildings that are fit for purpose and meet the needs of the business.

The Department is also committed to delivering Sustainability and Net Zero Carbon improvements across its estate, demonstrating leadership in making the public estate smaller, better, greener. The work you will be undertaking is therefore crucial in us meeting the needs of all those who use our services.

This role will manage the Estates customer and supply chain interface in the Regional Area, working closely with local stakeholders and customers to ensure high quality day to day delivery of services. It will support a One Team approach of high quality customer care and strong stakeholder management, through a supplier partner environment, building the reputation of Estates as an effective enabler to the wider business and its customers.

Job Description

Key accountabilities

  • High level management of the supply chain, able to support negotiations and management or escalation of issues, engage in key decision making that has strategic consequences. Attend key supplier governance meetings as Regional lead utilizing management information to drive service delivery and performance.
  • Ensure that supply chain members deliver against relevant SLAs (e.g. H&S, compliance, operational etc.), escalating any failures against SLAs with the Supply Chain Management and Category Management team as required. Review of management information to identify improvement opportunities and trends.
  • Using Regional knowledge and insight, provide relevant information and advice to support Subject Matter Experts in Estates to meet the needs of the Customer, relating to strategic planning, compliance and policy to support positive customer service.
  • Ensures that all services support operational strategies, policies and procedures in line with operational, compliance and H&S requirements. Ensure portfolio is well managed and maintained across designated region, in partnership with the Supplier Partners. Ensure plans and activities in your area of work reflect wider strategic priorities and are well communicated with senior leaders.
  • Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy.
  • Drive innovation and service, process improvements across the portfolio (e.g. review of proactive and predictive maintenance opportunities and processes to ensure fit for purpose).
  • Maximize the functionality and productivity of direct reports, ensuring that they provide effective oversight of the supply chain through service delivery activities (e.g. undertaking audits, identifying H&S and compliance issues, checking risk assessments, review of work orders, assisting service issue resolution), deploying and utilizing subject matter expertise within the team to drive improvements at either site, regional or national level.
  • Regional lead role with regards to project planning, delivery and hand over across portfolio, working in partnership with Project Managers, actively building and maintaining a network of colleagues and contacts to achieve progress on shared objectives to meet the customer needs.
  • Ensure through direct reports that the project approval process is supported from an operational perspective, working closely with DWP Projects team. Effectively manage the Field Team to ensure coordination of supplier partners during project delivery, mobilisation hand over for seamless transition to BAU.
  • Ensure, through liaison with SME’s, that there is an incident management process across designated portfolio and that there are appropriate procedures and processes in place to ensure remedial action. Effectively manage the Field Team and the supplier partners to respond to crisis and incidents. Engage senior stakeholders as appropriate.
  • Be aware of allocated annual budgets and manage Estate portfolio within budget envelope, when making decisions be aware of impacts against financial forecasts and escalate as appropriate.
  • Support the embedded Cost Management team in validating and auditing estimates, application for payments and invoices where applicable.
  • Review and approve costs within Delegated Financial Authority, seeking savings and value for money at all times, ensure that Financial Accounting rules are being adhered to across the team, obtaining support from DWP Estates Cost Management team for respective service lines.
  • Senior escalation point for issues and complaints raised across the region and troubleshoot significant operations/service delivery issues, working in conjunction with the supply chain and escalating any resulting poor performance.
  • Provides Senior Regional stakeholder liaison, working closely with business and supply chain to deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery, exploring innovation and identifying service improvements through feedback from the wider team and through data insights.

Person specification

Essential Skills, Knowledge & Experience

  • Solid experience within a property profession discipline.
  • Experience of building condition and performance, and related contract and clause management.
  • Interpretation and analysis of data to inform decision making.
  • Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements.
  • Experienced in all levels of customer relationship management and stakeholder liaison.
  • Strong Commercial experience gained within a Property, Facilities Management or similar complex function within a large, matrix organisation.
  • Strong exposure to a wide range of CAPEX related projects and activities from design phase onwards, applying good commercial principles to multi-site CAPEX works delivery.
  • Influential in leading key stakeholders towards Commercial solutions that give a balance of optimal commercial performance whilst delivering on business strategy.
  • High level management of key suppliers, able to support negotiations, management or escalation issues, and engage in key decision making that has strategic consequences.

Leadership attributes and behaviours

  • Strives for continuous improvement, innovation and efficiency, taking responsibility for managing and improving all relevant standards, policies, processes, and governance relating to the role.
  • Collaborate with stakeholders across the estates department and wider DWP ensuring that cross functional ways of working and processes are continuously improved and optimised – calling out opportunities for improvement and taking ownership where applicable.
  • Prioritize and role-model continuous self-learning and development to the team.

And as a line manager

  • Set out clear processes and standards for managing performance at all levels to ensure delivery of timely and high quality outcomes, allowing access to right resources to do the job.
  • Ensure clear roles and responsibilities are identified for all team members with defined objectives and clear accountability.
  • Ensure working practices of team adhere to department standards, policies, and processes and that appropriate governance is followed at all times.
  • Encourage team to identify improvement opportunities to improve policies, processes and ways of working.
  • Ensure individuals are taking full advantage of learning and development opportunities available to them, to enable for culture of continuous learning and high performance.
  • Ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people.

Qualifications/professional Memberships

  • Working towards AssocRICS with a preference if already held.
  • Working towards IWFM (Levels 4-5) with a preference if already held.


We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A

Things you need to know

Selection process details

This vacancy is using


As part of the application process you will be asked to provide a 1000 word Personal Statement against the essential skills, knowledge and experiences as outlined above. You will also be asked to provide a short CV.

Your CV should be fairly short and just evidence very brief details of your work history and experience.

Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.

Further details around what this will entail are listed on the application form.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.


All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.

Currently the sift is scheduled to take place w/c 31 October 2023and interview dates will be w/c 14 November 2023 . Due to the current situation with COVID19 the interviews are scheduled to take place virtually. These dates are subject to change.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

New entrants are expected to join on the minimum of the pay band.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

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