Monday , December 4 2023

Guardian Careers – Housing Management Officer

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About the job


Housing Management Officer

We have a number of Housing Management Officer opportunities within the charity including in the Domestic Abuse Services as well as Mental Health Services. This is a relatively new team offering support in our accommodation supported services for our clients.

Position: Housing Management Officer – Mental Health

Location: London/hybrid

Hours: Full-time

Contract: Permanent

Salary: £27,480 per annum, rising to £28,296 per annum after 1 year and successful probation

Closing Date: 11th November 2023

About The Service/Department

The Housing Management Officer is an integral part of the Housing Services Department. Working alongside the service Support Workers and within a defined geographical area, the Housing Management Officer is responsible for all elements of housing management for accommodation, including the safety and security of the buildings, health and safety checks, repairs, income collection and ensuring that all buildings meet the high standards set by the organisation.

About The Role

You will provide full housing management in supported housing projects which include, targeted support to women affected by domestic abuse and persons with mental health needs.

Some other main responsibilities of the role include:

  • Supporting new service users to apply for welfare benefits, including housing benefit and establish rental payments
  • Undertaking any necessary legal action, including leading on the pre action protocol
  • Providing weekly/monthly/quarterly performance reports to the Income Service Manager

About You

  • An in-depth understanding of all aspects of housing management
  • DWP, revenue and benefits legislation knowledge.
  • Rent collection and arrears recovery management, plus an understanding of the pre action protocol
  • An understanding of civil options available to ensure the safety of the building
  • Knowledge and experience of move on options for people living in supported accommodation
  • Computer literate with the ability to use electronic recording systems to accurately record data
  • A strong sense of accountability
  • A high standard of written and spoken English
  • Numerate with the ability to analyse and present financial data to a range of audiences
  • Strong IT skills
  • Ability to achieve objective through working in partnership with internal and external stakeholders
  • Able to work sensitively with service users.
  • Knowledge and understanding of domestic abuse, mental health issues, drug and alcohol dependency and young person’s support.

Please note that 1 out of the 2 roles are subject to Schedule 9 (1a) of the Equality Act 2010 applies to this position. There is a genuine occupational requirement for the post holder to be female.

What the charity offers

  • Holiday allowance of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Rewards exclusive membership (Rewards is a staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About The Charity

Supporting adults and children in crisis across London and the surrounding regions, the charity campaigns and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

The charity is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same and requires all staff to undertake internal and external safeguarding training throughout their employment.

Please note

If offered a role, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check. This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities.

Disability confident

The charity is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, operates a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for and will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with them.

We positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, the charity is committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to the organisation.

You may also have experience in areas such as Housing Officer, Support Housing Officer, Housing Management Officer, Housing, Mental Health, Health Officer, Service Manager, Domestic Abuse, Supported Housing Officer, Supported Housing, Service Manager, Service Officer, Benefits, Social Welfare, Housing and Benefits Officer, Tenant Liaison, Maintenance, Facilities, Property.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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