HM Land Registry Jobs Near Me – CRM Configuration Executive

Website HM Land Registry

About the job

Apply before 23:55 on Monday 10 October 2023.


This is a great opportunity to join our CRM Team, as CRM Configuration Executive.

You will be HM Land Registry’s expert on what needs to happen with the set-up of our Customer Relationship Management (CRM) system to meet business and customer needs. Colleagues from across HM Land Registry will rely on your direction and advice as to what can and cannot be done, and ultimately you will be the one who decides what needs to change and how from the configuration point of view. Your ability to come up with new ways in which the system can be set up to work better, both from the internal and external points of view, will be critically important.

You will be responsible for the technical configuration of the CRM system, but will combine this focus with a broader awareness of what the HM Land Registry are looking to achieve, and of best practice more widely.

Job description

You will be responsible for managing the build, development and implementation of CRM system functionality and tools needed to drive the needs of HM Land Registry’s Business and Customer Strategies and emerging day-to-day issues.

You will make decisions about what configuration changes are needed to meet operational and strategic needs, and then ensure those changes are implemented.

You will innovate through using contact deflection and self-service tools to help meet HM Land Registry’s objectives around customer handling and volume/type of contacts.

You will create and implement standard CRM system principles and approaches to facilitate consistent customer handling and data gathering.


To be successful in this role you will have experience of managing the development and/or configuration of CRM systems in a complex/large organisation.

You will have had training or be accredited in configuring a CRM system.

You should be confident to advise and make recommendations as to system capabilities and potential, and have demonstrable experience of implementing system changes to meet operational and strategic needs.

You will be able to influence colleagues, both directly and through your networks of contacts, and manage expectations of what can and cannot be achieved.

Good working knowledge of Office tools, particularly Excel is also essential.

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Working Together
  • Managing a Quality Service

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Training or accreditation in configuring a CRM system


National: £34,854

Croydon: £38,409


A great place to work

HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.

Where difference is celebrated

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.

HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer.


Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG1 7AU : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

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