Thursday , April 11 2024

HM Revenue & Customs Jobs Near Me – Associate Manager

Website HM Revenue & Customs

About the job


Location

Edinburgh, Leeds, Newcastle-upon-Tyne

Job Summary

About the job

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers.

HMRC has one of the largest IT estates in the UK with a complex eco-system of digital channels, data platforms and analytics.

Within CDIO Customer Services Group, Personal Tax teams we deliver critical services to UK Customers including Self-Assessment, PAYE and National Insurance collecting over £296 Billion in NI and PAYE. We are transforming our IT and building trusted, modern taxation systems fit for the challenges and opportunities of the 21st Century.

Working closely with business stakeholders, contractors and suppliers – the aim of the role is to drive strategies on defining HMRC needs and to re-engineer services aligned to our IT, Data, commercial, sourcing strategies and to deliver cycles of continuous improvement in the valuable products that we provide to our customers both internal and external users. The role is also critical to helping the CDIO business unit in HMRC to move from a process of gathering requirements to a more agile approach as we transform our legacy services.

About The Team

Job description

Within Chief digital and Information Officer (CDIO) Customer Engagement and IT Business Services, Personal Tax we deliver critical services to UK Customers including Self-Assessment, PAYE and National Insurance collecting over £296 Billion in NI and PAYE. We are transforming our IT and building trusted, modern taxation systems fit for the challenges and opportunities of the 21st Century.

A Product manager is responsible for facilitating a product team to build and release digital products or features. Product managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Associate product managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital, Data and Technology (DDaT) capability framework and career paths.

Person specification

This is a demanding role and as the successful Associate Product Owner you will support the Lead Product Manager and Senior Leadership Team in translating Spending Review investment into products that deliver a range of features and capabilities which will deliver HMRC modernisation, Data strategies and new technological and business products.

  • The successful candidates will help Product Leads create the future vision, strategy for our Technology services, platforms and products, developing the product roadmap and management of the product backlog
  • They will scope, explain and iterate a product or its features, based on understanding user needs and business needs. You should be able to explain the impact of these iterations and get buy in for the approach from various stakeholders
  • Manage a product backlog, writing user stories and making decisions about prioritisation based on evidence
  • Set measurable goals for your product and report against these to demonstrate progress against stated benefits
  • Help support the vision, roadmaps and delivery of other products in your programme and HMRC
  • Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers
  • The successful candidate will be able to understand the product lifecycle and it’s phases, including how to manage and maintain live services

The successful candidate will need to support the Lead Product Manager in driving engagement with Senior leads and stakeholders to shape and influence product iteration and delivery activity and governance

Essential Criteria

The successful candidate will need to demonstrate practical experience in the following key disciplines:

  • Demonstrate an understanding of user centred design, technology and data principles
  • Awareness of the full product life cycle
  • Managing stakeholders skills and capabilities
  • Ability to collaborate with other professions or specialists to solve a problem, including suppliers and other IT of Digital delivery professions

This is a demanding role and as the successful Associate Product Owner you will support the Lead Product Manager and Senior Leadership Team in translating Spending Review investment into products that deliver a range of features and capabilities which will deliver HMRC modernisation, Data strategies and new technological and business products

  • The successful candidates will help Product Leads create the future vision, strategy for our Technology services, platforms and products, developing the product roadmap and management of the product backlog
  • They will scope, explain and iterate a product or its features, based on understanding user needs and business needs. You should be able to explain the impact of these iterations and get buy in for the approach from various stakeholders
  • Manage a product backlog, writing user stories and making decisions about prioritisation based on evidence
  • Set measurable goals for your product and report against these to demonstrate progress against stated benefits
  • Help support the vision, roadmaps and delivery of other products in your programme and HMRC
  • Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers
  • The successful candidate will be able to understand the product lifecycle and it’s phases, including how to manage and maintain live services

The successful candidate will need to support the Lead Product Manager in driving engagement with Senior leads and stakeholders to shape and influence product iteration and delivery activity and governance

Essential Criteria

The successful candidate will need to demonstrate practical experience in the following key disciplines:

  • Demonstrate an understanding of user centred design, technology and data principles
  • Awareness of the full product life cycle
  • Managing stakeholders skills and capabilities
  • Interpretation of change making it easy for teams and stakeholders to understand how the product roadmap aligns and delivers against the proposed changes and the user needs

Desirable Criteria

Ideally the successful candidate will also demonstrate experience in the following desirable areas preferably with associated relevant qualifications:

  • Agile methodologies
  • Business Analysis
  • Change Management
  • Supplier Management

Benefits

  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in for further information or visit

Things you need to know

Selection process details

As part of the application process, you will be asked to:

Sift

Complete the CV setting out your career history for the last 5 years, with key responsibilities and achievements – Please ensure you have provided reasons for any gaps This will be reviewed at sifting stage and used to assess your experience and skills

You should demonstrate the following skills

  • Product Mindset. Experience of developing and prioritising product backlog, releasing value and driving clear incremental outcomes.
  • Agile working. You know about agile methodology and the ways you can apply the principles in practice. You can take an open-minded approach; you know why iteration is important and can do it quickly.

Complete a (maximum 1250) personal statement – The statement should evidence your suitability for the role. This will be reviewed at sifting stage and used to inform questions at interview.

Candidates successful at sift will be invited to an interview comprising of questions covering the requirements of the role.

Also, at interview you may be asked to deliver a short 10 minute presentation.

Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: [email protected] – Use subject line to insert appropriate wording e.g. Please re-open my application – 241545 & vacancy closing date 19/10/2023 .

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31 st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document “Pay on Transfer from OGD” for further information. (Please note the attached document could also be called “ Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer .

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Important Information For Existing HMRC Contractual Homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our for more details.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service

The

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click



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