JPMorgan Chase Careers – Client Operations

Website JPMorgan Chase

About the job


Investment Middle Office Departmental Outline

JPMorgan Chase’s Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs

IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client’s custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.

Ultimately, it is the key responsibility of the IBOR team to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, the IBOR service delivery team liaises with our clients, and / or any associated financial organizations as required, to ensure any issues are resolved to the client’s satisfaction.

Role & Responsibilities

The role focuses specifically on Investment Middle Office Services (IMOS) Investment Book of Record (IBOR)

  • Be a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
  • Participate and lead, where required, in client service reviews and other client meetings
  • Ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
  • Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
  • Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
  • Actively participate in key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
  • Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
  • Work with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
  • Ability to communicate effectively across multiple levels of the organization
  • Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
  • Oversight and ownership, where necessary, of Reconciliations and transaction lifecycle management

To Be Successful, You Will Need

  • Excellent client facing skills & communication style, comfortable dealing with key clients
  • An ability to build relationships with teams across multiple locations
  • Experience of Investment Operations (Trades, Cash and Reconciliations) beneficial but not necessary
  • Excellent problem solving skills to identify, understand and address operational and technical issues
  • Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
  • Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
  • Self-starter with ability to learn quickly
  • Ability to adapt to, and embrace, change with an interest in contributing to global initiatives to enhance the operating model

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.



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