Marks and Spencer Careers – Trading Assistant

Website Marks and Spencer

About the job

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge .com?

You’ll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

A role is required to support the Third Party Brands trading team in delivering a world class online customer experience in line with the set commercial objectives and digital strategy. Managing the delivery of the customer experience across all channels including web, tablet, mobile and in-store ordering devices. This is an exciting role in a fast paced environment and a candidate with a high level of self-motivation and drive who is happy to manage multiple priorities and deliver to a high standard.


  • Planning and executing department landing pages and key campaign and promotional events on site
  • Working with marketing to ensure aligned customer experience across all channels
  • Analyse sales performance of web metric tools and make recommended changes on site based on data analysis. Monitor and analyse key web analytics to improve the customer journey
  • Oversee M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
  • Review site merchandising daily to ensure we are communicating the best customer experience to our customers across all devices
  • Support the Trading Manager in weekly performance probes and make recommendations to drive sales and conversion
  • Identify opportunities for customer journeys, products, and development
  • Identify daily and weekly trends in trade numbers and make recommendations
  • Support in ensuring all promotions including sale are correctly set up and executed
  • Collate and support information for lessons learnt/PIRs and run rate meetings

Skills & Experience

  • Passion for online, willingness and desire to learn new things with a can do attitude and a drive to do the right thing for the customer
  • Attention to detail is a must
  • Ability to prioritise workload, plan and to work to deadlines
  • Ability to work across larger teams and to work alone
  • Ability to analyse and report information
  • Competitor and commercial awareness and ability to perform competitor analysis
  • Understanding of trading, merchandising, and promotions
  • Ability to develop relationships with appropriate areas within M& and the Business Units
  • Ability to work with agility on trading priorities
  • Understanding of natural search/SEO and other key marketing levers would be beneficial
  • Good level of Microsoft Office skills

This is an excellent opportunity to join us at an exciting time of change and transformation! In exchange for your experience, we will reward you with a competitive salary, hybrid working and market leading benefits package.

Interested? Apply here!

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. Applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation either by phone on 0345 300 3725 or by email [email protected], so we can make alternative arrangements for you.

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