About the job
Enterprise Services is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.
This is enabled through the leadership of the transition of new and changed services in to and out of the live environment along with the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations.
In order to achieve this, Enterprise Services must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.