Office for National Statistics Jobs – Survey Interviewer

Website Office for National Statistics

About the job


Gatwick Airport

Job Summary

About the job

Have you got the qualities that we are looking for?

  • Are you friendly, outgoing and confident?
  • Do you enjoy meeting and talking to people?
  • Are you a good listener as well as a good communicator?

Did you know that over 39 million visitors came to the UK in 2017?

  • Did you know that travel from and to the UK has grown substantially over the past 40 years? Since 1980, visits abroad by UK residents have more than quadrupled from 17.5 million to 72.8 million in 2017. Visits to the UK by overseas residents in the same time have grown from 12.4 million to 39.2 million.
  • Did you know that London is the most popular UK destination, with nearly 20 million visits in 2017 including at least one night in the city? The next most visited city is Edinburgh, followed by Manchester, Birmingham and Liverpool.
  • Did you know that visitors to the UK spent an average of £86 per day during their visit? By comparison, UK residents travelling abroad spent an average of £60 per day.

These facts have been extracted from the International Passenger Survey (IPS). This survey collects information from three quarter of a million passengers that pass through a UK airport, sea port or Eurostar terminal each day. The data is widely used both within government and within the tourism industry to measure travel expenditure and its impact on the UK economy. It is also used to estimate details of migrants into and out of the UK and to provide information about international tourism and how it has changed over time.

Job Description

You will be based at Gatwick Airport. This will be considered your normal place of work (your base site). As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends when necessary.

As an IPS Interviewer, you will work as part of a small team using your friendly interpersonal skills to persuade a wide range of people to participate in this important interview. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. Once the information has been gathered, you will enter it on to a tablet.

As the statistics are required daily, a key requirement of this role is that you have the flexibility to work allocated shifts on any day of the week. Shifts operate on a rota basis covering 7 days a week. Shift lengths are normally 4 to 8 hours depending on the site, plus you are required to be at the workstation for 15 minutes before and after a shift time. As is normal with the IPS Interviewer positions, any contract awarded will include the requirement to work weekends when necessary.

You will be provided with a free uniform.

The contract on offer is for an 18 month Fixed Term Annualised Hours contract of 1456 hours per annum. An Annualised Hours Contract states the agreed number of guaranteed hours the employee is contracted to work over a 12 month period. This is different from a standard weekly contract e.g. 38, 40 or 48 hour week – each week, every week. An Annualised Hours Contract allows the organisation to increase or reduce, in advance, the required number of hours to be worked at a given time. This is to match the needs of the business.

Your salary is paid monthly. The full-time equivalent (37 hours per week/1924 hours per annum) starting salary rate is £19,863.

The actual salary is paid pro-rata; for this job it is £15,031 per annum.

Person specification

Essential Requirements For The IPS Interviewer Role Are

  • At home, you must have a wireless broadband connection as you will be provided with a tablet to access your work emails.
  • You will need to be proficient in the use of a tablet or smartphone, as you will be issued with a tablet to use in your work.
  • Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments, on any day of the week, this will preclude you from applying. Work can be allocated on any day of the week (Monday to Sunday). There is no set shift pattern. IPS Interviewer shifts are not fixed – they rotate randomly over different days. Every effort is made to allocate shifts at least 6 weeks in advance.
  • You must declare any unspent convictions and convictions pending (excluding parking offences). Do not give details of any conviction(s) that are spent under the ‘Rehabilitation of Offenders Act 1974’. Should you have any doubt as to whether or not a conviction is spent, you should seek advice from an appropriate person, e.g. a solicitor, the Clerk of the Court where you were convicted or a Citizens Advice Bureau.
  • If your application is successful, you will need to apply for a Basic Disclosure Criminal Record Certificate (fee refundable). In addition, you will be subject to a comprehensive 5 year reference check. To fulfill the requirements of the relevant Airport/Port ID Security Unit, this post is subject to a security background check adhering to current Department for Transport regulation guidance for persons holding ID passes for UK Airports/Ports. You must pass this in order to commence employment (this can take several weeks to obtain).
  • You should understand the physical mandatory requirements of this role which will require the need to move through congested areas, negotiate flights of stairs and restricted areas with limited access, long walks at airports, and at quayside operation sites (where relevant to the post) to also negotiate busy car lanes.
  • You will be required to operate a clicker machine and collect and enter data on a handheld tablet throughout the course of your shift.


We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together


As well as a competitive salary, you’ll enjoy:

  • Generous holiday allowance – pro rata based on 25 days annual leave, rising to 30 days after 5 years’ service in addition to 9 days public holidays.
  • Strong ethos of equality and diversity.
  • Up to 3 days paid leave per year for voluntary opportunities.
  • Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and statutory paternity leave of 2 weeks plus an additional week of departmental paternity leave all at full pay.
  • Highly competitive contributory Civil Service Pension.
  • Learning and development tailored to your role.
  • Provision of a uniform.
  • A tablet and mobile phone for work use.

Things you need to know

Selection process details

This vacancy is using

Essential Requirements For Application

Applications will be rejected if candidates do not meet all of the aforementioned essential requirements for the IPS Interviewer role.

We’ll Assess You Against These Behaviours During The Selection Process

This post will be filled using a Civil Service Success Profiles based approach where you will be required to demonstrate your suitability for the post. As part of the application you are also required to complete a personal statement detailing your experience and suitability for the role.

  • Communicating and Influencing
  • Working Together

Essential Requirements For Video Interview

Successful candidates invited to interview will be asked questions that involve you demonstrating your communication and influencing skills, team working skills and digital skills. During the interview the essential requirements are:

Communicating And Influencing

Communicate purpose and direction with clarity, integrity and enthusiasm.

Respect the needs, responses and opinions of others.

Team Working Skills, Working Together

Contribute to the work of the team, building supportive relationships.

Digital Skills

Candidate has examples of using digital technology either in their professional or private life.

In cases where there is a high number of applications, the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest. Feedback will only be provided if you attend an interview.

As part of the application you are required to complete a personal statement of no more than 1000 words on your application detailing your suitability for the role. Please ensure that you download and read the Candidate Information Pack before completing your personal statement.

A reserve list may be held for a period up to 6 months from which further appointments may be made.

For successful candidates joining ONS, we will record and retain your nationality information on our human resources management system for the sole purpose of understanding the nationality diversity within ONS. We will not report on this on an individual basis in a way that would identify you. We will retain this information for the shortest time needed. Should you wish for us not to collect and retain this information, please email: [email protected].

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at

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