Saturday , April 13 2024

TFL Jobs – Operations Officer

Website TFL

Job Description:

Transport for London (TfL) works to keep London moving, working and growing and make life in our city better. It’s a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success. The diverse nature of London is reflected in our teams, with our people coming from all walks of life.

Job Responsibilities:

  • Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
  • Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
  • Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RCAS) and by-law enforcement
  • Attending court to provide evidence (when required and training provided).
  • Providing high levels of customer service to members of the public and the users of TfL services
  • Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre

Job Requirements:

  • inal salary pension scheme
  • Free travel for you on the TfL network
  • A 75% discount on National Rail Season Ticket and interest free loan
  • 30 days annual leave (Pro rata dependent on role) plus public and bank holidays.
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel
  • Working in an operational environment, preferably in on-network enforcement and compliance roles is desirable but not essential.
  • Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO’s, Prison Officers, Security etc. although this is not essential.

Qualification & Experience:

  • Ability to defuse potentially difficult situations
  • Resilience with the ability to remain positive in difficult situations
  • Willingness and desire to develop new skills and knowledge
  • Ability to build effective working relationships at all levels internally and externally
  • Ability to use initiative and sound judgment, make informed decisions or recommendations and work under pressure
  • Good communication skills – verbal and written across all levels

Job Details:

Company: TFL

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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