Amazon UK Jobs – HR Business Partner

About the job

Job Summary

DESCRIPTION

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Regional HR Manager, you will play a critical role in delivering the HR plan across multiple delivery stations in the local region. You will work closely with the operations teams at numerous sites in your region providing pragmatic, commercial and employee-focused advice and support to a client group of operations and area managers as well as several support functions. You will utilize your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers.

As a HR Business Partner, you will enjoy a varied role and a wide range of interactions across all levels on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on national HR projects.

Key job responsibilities

Organisational Development And Planning

• You will work with your closely with you operational partners to define key business goals and priorities. To inform your priorities you will possess an absolute and intimate knowledge and understanding of all core metrics; applying these to your core areas of HR responsibility in order to prioritise work and set goals. You will also provide input into organisational design discussions i.e. information about talent for succession planning and attrition risks.

Organisational Health

• As a HRBP you will implement projects that address workplace environment, employee engagement or retention issues. You will conduct diagnostics to identify trends and environmental ER or workplace issues, communicating findings and formulating and deploying strategic remedies to identified work place issues. As a HRBP you conduct investigations into employee relations issues in consultation with management at site and where required in the UK network. You will also support the roll-out of network compliance initiatives as well as understanding and independently counselling the business regarding local employment law and legislation changes.

Workforce Planning and Recruitment

• As a HRBP you will lead on hiring, partnering with your respective Operational/Functional Heads. You may participate in site and UK network interviews panels and also participate in peer level interviews. You will use your influence to help drive hiring decisions and are able to diffuse where decisions may be in conflict.

Talent Management & Development

• As a HRBP you will share information and act as a central resource for all talent practices; actively partnering leaders on talent development and performance improvement initiatives. You will also drive, identify and manage forward looking promotions, Manager coaching and development planning in order to aid succession planning and business growth. You will lead the execution of the Talent Review process across site and follow through of outcomes and next steps, preparing managers, providing training/guidance on tools. You will also provide guidance and support to managers on performance related matters in more general terms, ensuring that performance issues are documented accurately within associated tools and progress is reported.

HR Operations

• As a HRBP you are able to analyse and pull reports from various HR tools and ensure integrity of data through daily scrutiny, being obsessive about using the data in order to identify process improvements within direct area of work; using data to drive decision making and action while developing narrative documents to build the business case for your innovative change campaigns. You will possess excellent change management skills, partnering with Associate Forum as a one key enabler of change on site. You apply and assimilate the fundamentals of employment law with your deep understanding of Amazon policies and procedures to your operational managers and colleagues, identifying both gaps in policy and process as well as leader knowledge. You will be responsible for the roll out of new policy changes/services and ensures business adoption and/or understanding of changes recommending exceptions to policies with input from Sr. Leaders or HR Management.

People Management

• As a HRBP you will effectively set the direction for individuals to achieve department or function level goals as well as building robust launch plans for Operations, providing regular coaching and feedback to the operational team to help grow individual functional skills and leadership capability. You are able to demonstrate your understanding of the Amazon performance and leadership bar and effectively apply these to great hiring decisions of team members. You understand, translate and execute the practices of performance management and improvement, challenging, coaching, and supporting your team so they may in turn hold their team members accountable for their own performance.

People Strategy

• As a HRBP you understand and are able to communicate the HR vision to team members. You possess intimate knowledge and understanding of all core metrics and are able to translate these for your department of responsibility in order to prepare a reasoned argument in order to influence and drive change initiatives. You are able to assess behaviors and coach indirect reports to demonstrate leadership principles within their role. You will also create local departmental strategy to address medium to long term issues surrounding employee relations, working collaboratively with the other HR Business Partners for business area inputs.

About The Team

Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers and meeting and often exceeding their expectations makes us feel good.

The Operations team in AMZL are responsible for managing fast-efficient delivery of our customer orders (last mile) and are the final stage in Amazon delivery on our customer promise and they work very hard to ensure that our customers receive their orders on time, everytime.

Basic Qualifications

• A Bachelor’s degree preferably in an HR related field, or CIPD Level 7 equivalent
• Have significant HR experience as a senior leader, ideally within a high volume, fast paced and customer focussed environment
• Experience of strong change management, negotiation and influencing skills
• Experience with MS Office tools and HR Information Systems
• Fluent command of English, in both written and verbal form
• Advanced knowledge of local labor law
• Ability to use analytical and experiential data for decision making
• Ability to work independently, as an active member of both business and HR teams
• Experience managing medium to large scale projects

Preferred Qualifications

• A Master’s degree in an HR related field or equivalent through experience
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organisation
• Intellectual curiosity to bring new insights to the business, preferably in a multicultural environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Company – Amazon UK Services Ltd.

Job ID: A2258590