Amazon Careers – Operations Manager

About the job

Job Summary

DESCRIPTION

At Amazon, we’re working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Senior Network Operations Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners. Network Health is new to the EU Last Mile team, so this role will have a tremendous amount of influence in shaping the team’s overall strategy.

Apply using English version of CV.

Key job responsibilities

Key job responsibilities

Responsibilities Include (but Are Not Limited To)

• Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal partners
• Developing new plans and roadmap to drive expansion
• Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Cross functional coordination and alignment
• Comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” and jump in if needed, along with managing
• Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution.
• Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups.
• Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development

Basic Qualifications

• Bachelor’s degree or equivalent professional experience
• Prior program, product, or project management experience leading large projects with multiple stakeholders
• Proficiency with tools/systems to analyze data including Excel, Tableau, SQL or other data management systems
• Excellent verbal/written communication skills
• Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.

Preferred Qualifications

• MBA
• Strategy consulting or other general management experience
• Account Management and/or negotiations experience
• Exhibits excellent judgment
• Excels at delivering results in a fast-paced, ambiguous environment.
• Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Company – Amazon UK Services Ltd.

Job ID: A2085059