Amazon Careers – Senior Strategic Account Mgr, Amazon Business

About the job

Job Summary

DESCRIPTION

Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organisations. Come be a part of a rapidly expanding $25 billion global business.

Amazon Business helps millions of customers worldwide—from small businesses, schools, hospitals, non-profit organisations, and government agencies, to large enterprises with global operations—reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers also have access to a variety of business-tailored features and benefits, including a curated site experience, Business Prime, business-only pricing and selection, single or multi user business accounts, approvals workflow, purchasing system integrations, payment solutions, dedicated customer support, and more.

Position Summary

As an increasingly important part of the Amazon Business team, Strategic Account Managers are responsible for large strategic accounts (businesses with annual revenues $2.5BN and more), understanding complex requirements and leveraging bespoke solutions to help these customers achieve procurement savings at scale through Amazon Business. The ideal candidate will have experience developing relationships across functional areas such as procurement, procure-to-pay, production, maintenance, supply chain and IT in large, complex businesses and has proven track record of meeting and exceeding goals. If you want to roll up your sleeves and help shape the future of buying for large enterprise customers, this role could be the one for you!

Key job responsibilities

• Develop and implement a territory customer account management plan
• Educate and network with key prospect and customer contacts via events, thought leadership engagements, and coordination with other Amazon teams.
• Analyze and report on customer onboarding pipeline and customer spend adoption
• Develop close advisory relationships with senior customer stakeholders including CPOs, CFOs & VPs.
• Contribute to contracting activities for large, complex deals across multiple Amazon teams.
• Accelerate spend adoption within your portfolio of strategic accounts.
• Be the ‘voice of the customer with internal Amazon teams including Product Management and Category Management.
• Drive periodic innovation to improve customer satisfaction and team productivity.
• Build relationships & manage customer projects with marketing, business development, customer service, payments, operations, tech development and other key internal Amazon stakeholders

Basic Qualifications

• BA/BS degree
• Extensive B2B large enterprise sales, consulting, and/or account management experience.
• Superior communication skills – oral, written and active listening.
• Proven analytical skills and ability to influence people both internally and externally.
• Decisiveness and ability to move with speed to implement ideas.
• A passionate, self-starter with strong Ownership, Bias for Action, and a willingness to roll up your sleeves.
• Broad commercial awareness developed in a fast-moving environment.

Preferred Qualifications

• University degree ideally in a technical or analytical discipline, MBA preferred.
• Knowledge of Procure-to-Pay (eProcurement), system integrations at large Enterprises
• Expert use of CRMs (e.g. Salesforce.com), MS Office Suite, and other systems.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Company – Amazon EU SARL (UK Branch)

Job ID: A2200334