Bank of England Vacancies – Facilities Helpdesk

Job Description:

The Bank of England is a diverse organisation. Each of its 4,000 plus people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Job Responsibilities:

• Route a variety of switchboard calls from members of the public and internal staff to the correct person/department
• Assist customers with reporting problems, faults and hazards
• Record help desk jobs in Concept (our call logging system) ensuring they are categorized and assigned correctly
• Confirm room bookings ensuring the appropriate room set ups and equipment are booked
• Greet visitors to the Bank, check ID, issue visitor passes and liaise with the host
• Process locker requests/returns
• Carry out a range of administration tasks on a daily/weekly/monthly basis

Job Requirements:

• Adaptable and comfortable working within a changing environment
• Excellent IT skills and the ability to learn new IT systems quickly are essential as the jobholder will be required to use a varied range of software
• Excellent customer service skills including being able to respond sensitively and confidently to customer requests from all levels within the organisation
• Clear and bright telephone manner
• Able to work equally well within a team or independently
• Positive attitude
• Clear and precise written and oral communication skills

Qualification & Experience:

• Experience of Concept call logging system
• Reception experience
• Excellent interpersonal skills, warm, professional and confident manner
• High level of accuracy and attention to detail
• The ability to multi-task and perform well under pressure
• The ability to think on your feet combined with practical problem solving
• Good organisational skills and the ability to prioritise effectively
• Switchboard operator experience

Job Details:

Company: Bank of England

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A