Barclays UK Jobs – Bond Administrator

About the job

Administrator – Pensions

As a Barclays Administrator – Pensions, you will provide administrative support to Life Company and Pension Providers, for the timely coordination of policy requirements and disinvestment process. You will act as a conduit between Providers, Wealth Managers and internal servicing functions, managing technical and operational queries in order to resolve enquiries efficiently.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is open to flexible working arrangements; such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process. The role location is also flexible; we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Providing centralised administration service, liaising with internal and external stakeholders
• Preparing documentation to enable investment portfolio opening for Wealth Managers
• Requesting authorisation for disinvestments and coordinating cash transfers
• Assisting with transfers in and out of policies, on both a cash and an in-Specie basis
• Managing and maintaining ongoing queries, identifying and escalating service issues
• Ensuring activities and duties are completed in accordance with compliance and regulatory requirements, Barclays’ Operational Risk Framework and Barclays’ policies and standards
• Supporting the delivery of a gold standard service, providing excellent customer servicing and transactional processing
• Demonstrating the ability to work accurately within challenging deadlines to meet performance targets whilst proactively seeking new and innovative customer solutions

What We’re Looking For

• Customer focused experience with excellent planning and organisation skills with an eye for detail
• A high level of interpersonal skills and the ability to communicate with a range of customers
• Rapport building skills and a team player who proactively seeks to strengthen relationships with every interaction
• Experience working directly in a pensions role or regulated role

Skills That Will Help You In The Role

• Effective time management
• The ability to demonstrate a proactive approach to issues resolution
• Proficiency with Microsoft packages such as Excel, including formula creation and pivot table

Where will you be working?

You will be based in Radbroke Hall, Knutsford. The Barclays Technology Campus just outside Manchester is our Tech Command Centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64-acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.