Barclays Jobs 2023 – BPF Customer Services

About the job

Customer Service Advisor

As a Barclays Customer Service Advisor you will enhance our digital capabilities with human capability, serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients, providing and experience they will love.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Working as one team across multiple channels, you will personalise each interaction with a customer on their terms within a multi-channel environment
• Fulfilling customer requests, demonstrating professionalism and empathy. Demonstrating knowledge of our processes/policies, and knows when to escalate
• Educating customers and drive digital adoption giving customers confidence in consistently using alternative channels of their choice, at times to suit them
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• You’ll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously
• Understanding a customer’s financial position through exceptional questioning and tailoring the relevant solution to their needs

What We’re Looking For

• Strong communication skills, able to use a range of communication styles
• Proven ability to use Microsoft Office tools to a high standard
• Strong level of knowledge and understanding of our range of products and services
• A genuine interest in the customer, by being customer centric

Skills That Will Help You In The Role

• The ability to communicate with a wide range of customers
• Ability to work seamlessly as part of a team
• Experience in Retail Banking

Where will you be working?

Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park