Barclays Jobs Near Me – Product Manager

About the job

Colleague Tool Product Manager

As a Barclays Colleague Tool Product Manager, you will support the Colleague Platform Product Management Team with the vision, strategy, design, and execution of their channel product / service. You will also support the Senior Platform Manager with the day to day maintenance on one or more of the tools used by colleagues and customers within Channels, this includes the ongoing maintenance of tools and making small change via any existing consoles to live tools within the business.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Supporting the Platform Product Management Team to facilitate the implementation and execution of the overall strategy
• Delivering a great user experience (customer and colleague), facilitating the delivery of a useful & usable product / service
• Performing collation and analysis of customer and colleague feedback and system performance to drive continuous improvement and “fact base” solutions
• Actively encouraging innovative behaviour based on data analysis outputs (“so what” following data analysis)
• Working with technology partners to build a plan that delivers the technical capabilities required to enable a seamless Omni channel experiences
• Actively engaging with frontline colleagues to support with pilot/testing new releases
• Supporting with the delivery of new strategic investment projects.
• Actively ensuring that information remains up to date, getting involved in issues and incidents and generally ‘keeping the lights on’ across all colleague and customer tools

What We’re Looking For

• Ensure effective and clear communication in turn helps individuals feel valued because they have been listened to which in turn builds confidence and trust
• Ensure our customers (both internally and externally) have confidence any request will be dealt with professionally, efficiently and in a warm and caring manner
• An ability to make good judgements and informed decisions using logic, emotion, knowledge, experience and knowledge of the business and the impacts on costs
• Effectively build structure into all required actions, to allow you to give the best possible service to all whilst also allowing time for your own development and personal growth

Skills That Will Help You In The Role

• Demonstrate a proven track record of supporting/delivering technology change which impacts colleagues
• Excellent problem solving skills, including the ability to apply creative and innovative thinking, challenge the status quo and drive beneficial process improvements

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we’ve been based in Pavilion Drive since the building opened in 1997.

We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.

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