Barclays UK Jobs – ServiceNow

About the job

ServiceNow System Administrator

As a Barclays ServiceNow System Administrator, this is an exciting opportunity where you will take ownership for 2nd line support of ServiceNow & ServiceNow discovery, & related service management offerings within IT Service Management area. Your key priorities are ServiceNow platform performance & maintaining platform for key users of this application like command center / platform team etc. This is your chance to showcase your experience with different modules of servicenow & be able to analyse the issue & apply solution as appropriate.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Working knowledge of core module of servicenow (change management/ incident/problem/ discovery)
• Being proactive in working on servicenow platform improvement and monitoring aspects
• Recognising potential and actual issues proactively, finding defects and coordinateing with Engg team for resolution
• Coordinating with operations managers in post-mortem process and provide true timelines, observations and recommendations.
• Having awareness of and documenting the current “as is processes” and “to be processes” and then work for continuous Service improvement
• Ensuring implementation of change requests and service requests as required
• Handling major incidents as per the established process
• You will be working collaboratively with the stakeholders, development team and BA’s as a part of wider service management product team.

What We’re Looking For

• Experience in assisting various modules within ServiceNow (e.g. Change, Incident, Knowledge, Problem, CMDB, Discovery, Security Operations, Service Catalogue).
• Good knowledge of LINUX (RHEL7 +, Windows 2012 and databases (SQL / Oracle)
• Experience in writing custom JavaScript code to perform adhoc task to reduce manual work
• Troubleshooting of SN Business Rules, Client Scripts, UI Policies, Script Include, and Background Scripts.

Skills That Will Help You In The Role

• Expresses self in a knowledgeable and confident manner in stakeholders call or PIR calls
• Expertise in creating and maintaining Access Control Rules for securing and providing the right access to the right person/role.
• Experience of administrating toolsets – ServiceNow , SN Discovery, Security operations, etc.)
• Reducing Manual using automation script for team.

Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.