Barclays UK Jobs – Business Relationship Manager

About the job

Business Relationship Manager

As a Barclays Business Relationship Manager, you will be accountable for leading and growing a portfolio of customers (with 0 – £400K turnover), in a team that covers 900K UK Small businesses, through pro-active contact that is relevant, timely and value-adding, to support the Direct vision: “Deliver a world class, customer-centric direct relationship model with a contact strategy that deepens small business relationships and is enabled by our newest technology”.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Contributing to the sustainable growth of the Small Business’ active customer base, through building deep and lasting relationships whilst utilizing strategic business tools and insights
• Digitally leading customers; which may include providing business performance, insight on local markets, and insight on industries, which can support future conversations
• Ensuring you are pro-actively guiding and supporting customers through the flexibility of our digital services e.g. Barclays Mobile Banking, Pingit, Barclays Online Banking
• Owning, managing and resolving customer moments within agreed timescales, ensuring the best outcome and dealing with feedback effectively to improve the service provided
• Understanding, exploring and meeting customer needs in a compliant manner, providing solid credit risk assessment and management for exposure to the Bank up to £25,000
• Ensuring you understand the business, and considering the short and long term impact of commercial decisions and looking for different perspectives to shape and drive innovation
• Constantly ensuring that all duties are completed in full compliance with regulatory requirements, our Operational Risk Framework and Barclay’s Policies and Standards

What We’re Looking For

• Experience of working in a team environment
• Experience of working in a relationship management role or customer centric role delivering high levels of customer service and creating customer moments
• Demonstrable experience of effective management of customer portfolios
• A track record of working towards personal objectives and standards

Skills That Will Help You In The Role

• Comprehend customers’ journeys and life/business events to identify and supporting customer moments
• Ability to demonstrate a pro-active approach to issues resolution
• Ability to demonstrate empathy and passion about supporting the growth of Small Businesses
• Confident relationship building skills and ability to hold meaningful and holistic conversations

Where will you be working?

This role will require you to work on a hybrid basis aligning to your local Branch/Office/Hub.