BBC Careers – Operations Technician

About the job

Job Introduction

BBC Wales’ mission is to fire a nation’s imagination. As the nation’s most trusted and valued broadcaster, we exist to help audiences discover and make sense of Wales – and to champion the best talent and the boldest ideas for national and UK audiences. And we do all this on a canvas big enough to make a difference, not just to our audiences, but to Wales itself.

We have recently completed a transformation project relocating to a new purpose-built broadcast headquarters in Central Square, Cardiff.

Central Square is the first BBC Centre in the UK to use an IP core for controlling cameras, TV editing and all forms of output covering radio, television and online platforms. We have the most modern broadcast facilities in the UK, giving production teams enormous flexibility in how they create content.

The technology team provides support, services, software development and project management to all of the teams in BBC Wales. This Operations Technician role sits within a small but dedicated team of operators in the Media Control Team (MCT) which is at the heart of our Broadcast Support Area, providing customer service for ingest, media management and broadcast deliverables for the BBC, S4C and many other external broadcasters alike

Role Responsibility

As An Operations Technician, Your Main Responsibilities Will Be

• To be part of a specialist operational support team to help maintain the use of industry leading systems, end to end workflows and applications.
• Develop the ability to identify problems impacting live services.
• Develop the knowledge of how to log all incidents accurately, so that specialist support engineers can quickly investigate issues as they arise
• Ensure efficient, prompt and appropriate communication with colleagues, managers and key stakeholders at all times.
• Collaborate with the wider Technology and Operations teams, with a commitment to continuous improvement – to ensure best operational practice
• Demonstrate the ability to prioritise work in collaboration with colleagues, and to follow instructions as set out be senior members of the team

The post holder will work to the Manager, Operations Engineering for the Broadcast Support Area, with the work covering a range of systems and media management, including ingest, file delivery, live playout, storage management and reporting, and production support across multiple systems including, and various subtitling delivery solutions for both BBC Wales and S4C.

Essential Skills & Experience

• Knowledge of and ability to use relevant systems and workflows for media management. Examples of the types of relevant systems would include EVS, Cinedeck, Avid, Dalet, Signiant, Alchemist, Adobe CC products, Vantage, Baton, Shotput Pro, LTOs, Marquis, and Object Matrix.
• The ability to ingest media from cards, drives or file delivery systems to a variety of different storage and editing systems
• Knowledge of media management and archive systems and workflows
• Knowledge of live playout systems and workflows
• Knowledge of editing systems and workflows
• Knowledge of file transcoding solutions and workflows
• Broad technical knowledge, with a high level of computer literacy
• Experience in logging and managing problems and incidents in an operational environment.
• Ability to communicate effectively with external providers and internal partners.
• Proven ability to share knowledge with team members for mutual gain.
• Experience in an operational, support or customer-facing role, preferably supporting live services.
• Experience of overcoming challenges in operational processes and common fixes.
• Appreciation of support structures and escalation process when a cannot be performed.

The ability to work under pressure and to tight deadlines

Are you the right candidate?

We are looking for a self-motivated, confident Operations Technician who ideally has experience in an operational or production role and is comfortable with relevant broadcast technologies. The individual should be flexible in their approach to work and imaginative in finding solutions to business challenges.

Desired Skills & Experience

• Experience using issue tracking software (Jira, Remedy).
• Understanding of the principles and requirements for live events and broadcasting fundamentals
• Use of Monitoring tools:
• Experience in media and creative environments.

Package Description

Band: B

Contract: Full Time Permanent

Location: Cardiff

You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract, a casual contract or freelance contract and you have worked continuously for 6 months.

Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract. You need to have worked for the BBC for more than one year and will also need permission from your line manager. You can find out more on our attachments page.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits – We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections).

The BBC is keen to continue to ensure the safety and wellbeing of people across our sites. Until further notice, all assessments and interviews will be conducted remotely. For more information go to https://www.bbc.co.uk/careers/

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About The BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Attached documents

• Our BBC Values
• Job Description