British Airways Careers – Customer Service Advisor

Job Description:

We love our customers. Along with our colleagues, they’re at the heart of everything we do. Their BA experience begins long before they arrive at the airport, step on board one of our lovely aircraft, or feel the warmth of the sand between their toes. Our brilliant team members at our Global Engagement Centres are a vital part of that experience, delivering our unique BA service.

Job Responsibilities:

• We’re proud of our homes in the North, with our Customer Service Advisors based at either Manchester or Newcastle.
• Fancy being part of the action? Full and part-time opportunities are available, as are various shift patterns (full time hours only for first 6 weeks of training).
• We’ll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products.
• Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club, you’ll aim to delight each one in a way that feels good to you.
• encounter a huge variety of customer situations, with every day bringing something new.
• From answering queries, and creating and changing bookings, every contact is different.
• You’ll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain.
• At British Airways we offer a wide range of flexible benefits such as:

Job Requirements:

• Flexible Benefits Scheme. Our new flexible benefits scheme is available to colleagues and will offer a range of benefits to choose from including a market-leading defined contribution (DC) pension, helping you save for the future.
• The scheme gives colleagues choice and more control over your benefits and how you spend the contributions that you will receive from British Airways.
• The range of benefits to choose from include – critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan and healthcare cash plan.

Job Details:

Company: British Airways

Vacancy Type:  Full Time

Job Location: Newcastle upon Tyne, England,

Application Deadline: N/A