British Airways Jobs – Customer Service Manager

We’re recruiting for Customer Service Managers to come and join us at our hub London City Airport. If you have a passion for going above and beyond and always delivering to the highest of standards to make things happen – this is the opportunity for you.

We are a British Airways’ subsidiary, as a colleague you will experience a small and friendly culture where we know one another, and where you can create impact and value from day one. As part of the British Airways’ group you will benefit from working with colleagues who are experts in their fields and feel proud to work for an amazing brand.

Flying from London City Airport, with a network of some of the most desirable European destinations, our agile operation allows us to serve our customers with the premium British Airways’ service that makes us the nation’s flag-carrier.

What you’ll need:

• Minimum of 12 months operational flying experience as a senior cabin crew member
• Hold a valid attestation
• The drive and determination to be a good team player
• The ability to display strong leadership skills
• Demonstrate a professional approach towards company standards and safety procedures
• Excellent customer service skills
• The ability to act on your own initiative

What to expect

• Starting salary will be £22,806 per annum (comprises of £20,595 basic salary plus an additional £2,211 London allowance, which is a non-pensionable).
• This salary progresses on an incremental scale and you will also receive an hourly payment when flying.
• There will be potential to earn a Company performance bonus, and commission.
• Working to a roster pattern, some days may be longer and busier than others. You will be prepared to adapt to change and always have the customer experience at the forefront of your mind

Next Steps

If you are interested in finding out more or this sounds like the role for you – please initially proceed to the job description to check you can meet our essential criteria.

Please note, all assessments are currently carried out online. You must be able to demonstrate the right to live and work in the UK at time of application

At BA Cityflyer, we are committed to creating a diverse and inclusive place to work where we can ALL be ourselves. We welcome applications from across our diverse communities to reflect our global business.

Please note that we no longer require applicants to inform us of current salary or salary expectations, so please leave these blank on the application form. We are in the process of having this removed from the process. All that we ask, is that you have read the salary banding and understand that any offer of employment will be made within the band and taking experience into account.