BT Jobs – Allocation Manager

About the job

Job Req ID:

2784

Posting Date:

12-Oct-2023

Function:

Engineering

Location:

Alexander Bain House, Glasgow, United Kingdom

Salary:

Competitive

This role will lead a regional operations team responsible for building resourcing/deployment plans and executing job allocation strategy to all engineers across the UK in providing excellent quality service to customers. The Area Planning & Allocation Manager leads a team in providing commercial analysis, continuous improvement, resource, forecast, deployment and allocation plans to area and senior managers within a UK region, mitigating risks that may impact customer service.

The Area Planning & Allocation Manager will

• Lead a team of area Planning & Allocation team coaches and Planning & Allocation team members
• Coach and develop the Planning & Allocation Teams in providing quality deliverables for their regions
• Establish and enhance relationships with stakeholders and leaders accountable for managing regional engineers
• Create and implement business efficiencies and strategies which enhance operations and customer service
• Execute and streamline the UK region engineer resource deployment and allocation plan.
• Effectively present to and influence stakeholders to maximise customer satisfaction.
• Analyse and create improvement plans to improve performance, resource deployment and allocation plan accuracy.
• Generate proposals, gain stakeholder buy-in and implement solutions that enhance business operations.
• Meet financial targets and expectations to sustain commercial objectives.

About Openreach

We’re the nation’s number one broadband network and we build the connections that matter.

Our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses and our mission is build the best digital future for the UK.

There’s over 33,000 of us across the country, and we have a vision that our workforce should represent the communities that we serve. Diversity and accessibility are important to both where we are now and where we’re going. We value every colleague and the contribution they make, because a diverse business is a stronger business.

We also want the best work-life balance for all our people, which is why we offer smart working. It’s not a one-size-fits-all solution, so you’ll be able to discuss how smart working fits with your role during the recruitment process.

You’ll Have The Following Responsibilities

Leadership

• Lead and develop a regional team of Planning & Allocation team members in managing and building resource deployment & allocation customer service plans
• Devise business and engagement strategies with senior leaders enable and deliver excellent customer service
• Steer continous improvement and commercial efficiciencies
• Sustaining engineer utilisation and organisation profitability
• Member of working groups and forums to provide recommendations on the implementation of new products and services within our planning and allocation teams

Resource / Deployment / Allocation

• Develop, gain buy-in, implement and regularly review effective resource utilisation & allocation plans with senior leaders
• Analyse plans, identify trends and implement solutions
• Manage and foresee risks, proactively resolve challenges and sustain team performance
• Recruit contractors and team members to ensure regulatory targets are met or exceeded

Relationships

• Establish and enhance relationships with senior stakeholders, managers, finance and business teams
• Support regional area senior leaders and managers in realising their business and customer service strategy

Performance

• Develop the team’s culture of system and performance improvement, engagement and collaboration
• Steer root cause analysis investigations and solutions
• Create and translate technical reports into simple and effective regional dashboards and communications
• Identify skill gaps as applicable to properly resource and deploy engineer teams to customers
• Ensure system settings and accurate and can aid automatic allocation strategy

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

• Discounted Broadband
• Up to 50% off EE and BT mobile for you and 5 family & friends
• Discounted TV & BT sport packages
• 25 days annual leave + Bank holidays
• 10% BT pension contribution
• Access to 100’s of retail discounts including the BT shop
• Annual Bonus scheme of up to 10% of salary

You’ll Need To Have The Following Skills & Experience

• Strong business acumen
• Able to analyse and interpret technical forecasts, reports and utilisation metrics to provide pragmatic and customer-centric solutions and interventions and allocation strategies
• Strategic influencer and hands on operational leader;
• Strong numeric ability and ability to translate technical jargon into simple and effective presentations
• Decisive and innovative team leader; creating and implementing ideas
• Strong stakeholder and customer service management skills
• Commercially aware of products and service offerings. Capitlises on current and foreseen opportunities.
• Motivates, encourages, develops, coaches and inspires teams to develop and deliver true operational excellence
• Team player, adept at holding others to account through a challenging, motivating and supportive leadership style, whilst consistently delivering on their own commitments
• Will challenge the way things are done and promote a culture of proactive planning in favour of reactive manual interventions

Location – Glasgow

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page.

We’re creating an inclusive working culture where people from all backgrounds can succeed. We welcome applications from every community and we’re looking forward to receiving yours.

Hiring Manager – Paul Crockett

Role Code/Career Level – D

Closing Date – 21st October