BT Jobs – Enablement Professional

About the job

Job Req ID:

2283

Posting Date:

12-Oct-2023

Function:

Service

Location:

1 Braham Street, London, United Kingdom

Salary:

Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

What You’ll Be Doing

In this role you will become instrumental in ensuring the smooth running of our well-equipped, brand new strategic sites successfully support the hybrid working approach at BT. Ensuring new equipment is well maintained, fully-functional and available for use to allow us to meet our aims, support our customers and enable our colleagues to thrive. Specifically your responsibilities will include:

• Ensuring all customer obligations are understood by all areas of the business responsible for delivering service components
• Organisation of a virtual team ensuring the correct behaviours are being displayed and processes followed
• Providing costings, supporting business case production and providing meaningful input to programme plans
• Be the escalation point for all service related issues in your area
• Engaging and working with key stakeholders on service improvement and user experience
• Working with and negotiating with 3rd parties and vendors
• Co-ordination and execution of monthly, quarterly and annual service review meetings in accordance with the provisions of service level agreement and service
• Provide on-going analysis of reports, performance and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business

Skills & Experience

ITIL Service Management lifecycle ISO9001

Vendor management

Contract Management

Customer Service

Process re-engineering

Benefits

Competitive salary.

10% on target bonus.

25 days annual leave (plus bank holidays), increasing with service.

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.

Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.

Option to join BT Shares Saving schemes.

Discounted BT products including free broadband and BT Sport.

Access to 100’s of retail discounts including the BT shop.

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..