BT Jobs 2023 – Analytics professional

About the job

Job Req ID:

2948

Posting Date:

06-Oct-2023

Function:

Brand and Marketing

Location:

1 Braham Street, London, United Kingdom

Salary:

competitive with benefits

Insights & Analytics professional (12 month FTC)

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

Why this role?

The Insight and Analytics Chapter use internal and external data sources to develop short, medium- and long-term recommendations, to improve performance across Base Management. Through strategic insights capability, it also delivers high quality commercial insight to influence CFU and BU level strategy and action. This team provides macro insight, external best practice, diagnostics and problem solving, tailored coding and analysis. It will also build models, develop tests and simulations, develop process automation and take ownership of a knowledge catalogue to support Consumer campaigns.

As an Analytics professional you will bring your analytical knowledge to our journey squads, engage and work collaboratively stakeholders providing vital analysis that will help base management make accurate decisions for our customer base.

Responsibilities

• Responsible for enabling decisions that contribute towards journey squad objectives through provision of actionable insights and best in class analytics.
• Accountable for delivering in depth analysis (and reporting where required) of customer base across all brands and understanding commercial drivers impacting our customer base (i.e. ARPU, MRC, SARC, churn, enrichment, usage, allowance, speeds, devices, product holding etc).
• Provide analysis balancing the different needs of stakeholders and aim to gain commercial acumen to proactively suggest analysis that will help stakeholders have a better understanding of business problem or opportunities.
• Develop business cases/scenarios and commercial evaluation where required. Engage with stakeholders from trading, marketing and finance as required to provide further context complement knowledge of case at hand.
• Work collaboratively with other analysts to assure consistency in code building, outputs and build a culture of knowledge sharing.
• Where required, provide reporting and analysis leveraging on visualisation tools.
• Engage with data management team keeping up to date with latest tables available, developments and data quality.

Skills

• Good understanding of the application of analytics to customer behaviour
• Strong SQL skills and Excel skills
• Experience building Visualisation tools (Qlik desirable)
• Adobe Analytics desirable

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus 10%
• Share options and 10% pension contribution
• Professional development
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 25 days holiday (plus bank holidays) and up to 3 days paid volunteering a year
• Flexible and smart working (subject to business needs)

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.