BT UK Jobs – Apprentice

About the job

Job Req ID:

1055

Posting Date:

15-Oct-2023

Function:

Apprentices

Location:

1 Braham Street, London, United Kingdom

Salary:

17,922

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

About This Role

We have around 1 -2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments, and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and Connectivity; Network IT services provided over the biggest UK network in both fixed and mobile communications.

As a Desk Based Account Manager, you’ll be responsible for a small number of medium-sized accounts, or in some instances, as the single point of contact for one large client, to provide in-life customer support and straightforward cross-sell and upsell opportunities. You will understand the customer’s needs and challenges and look for ways to create a brilliant customer experience.

By the end of your apprenticeship, you will be able to showcase your commercial awareness, identify a new range of opportunities for your customers, and develop great working relationships with stakeholders, sharing knowledge and collaborating. The best part is that we’ll help you develop so that you can work professionally and independently, taking responsibility and initiative as appropriate.

This job is available in the Enterprise part of our business.

About The Apprenticeship You’ll Study For

As a Desk Based Account Manager, you’ll study for a Level 4 apprenticeship, called Sales Executive.

Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying. 

You would receive an annual apprentice pay review of up to10% (which is the October pay progression) plus an annual BT pay increase.

Following your apprenticeship will completely depend on the programme they are doing.

Locations

London, Bristol and Birmingham

About BT

BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach.

We value diversity and celebrate difference. We’ll encourage you to be yourself, whatever your background. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

Whichever brand you’re working for, we’re all playing for the same team. And we all enjoy the rewards of being part of something bigger: the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working.

We’re always looking ahead. We don’t just sell broadband, and networks, and security, and thousands of clever things you’ve never heard of; in our Martlesham labs, we’re inventing the technologies of the future.

Four brands. One team, 100,000 strong. Together, we’re connecting the world. Come and play your part in building the BT Group of the future, one that will be net zero by 2030.