BT Jobs Near Me – Operations manager

About the job

Job Req ID:

2806

Posting Date:

13-Oct-2023

Function:

Service

Location:

Aberdare, United Kingdom

Salary:

Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

Why Technology?

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Why this job matters

In this role you will

 ensure seamless introduction of software and hardware into the EE mobile Radio Access Network (RAN)

 accept new software and hardware on behalf of our customers and network operations

 design, create and implement operational support models for new mobile projects to keep EE as the #1 Network in the UK

What I’ll be doing – your accountabilities / Skills required for the job

• Safeguard the availability and performance of the EE Radio Access Network whilst software and hardware upgrades are designed, planned and implemented
• Assure introduction of new software ensuring the operations managed service provider and vendors are engaged as part of the systems introduction process. Approve Engineering Release Notes, Shape and accept testing plans, approving or rejecting rollout gates, always keeping the risk to customer experience uppermost. Provide operations sign off for all software upgrades
• Be the voice of the customer for innovative RAN solutions being introduced into the live network environment and ensure an appropriate operational support model is identified and put in place, including dependencies on IT deliverables
• Support design, development and implementation of operational support models for new projects in an ITIL compliant manner, and in all cases, ensuring appropriate Service Designs are delivered
• Ensure that our legacy networks are appropriately managed from a spare parts management perspective by supporting the critical spares processes and providing appropriate budget forecasts
• Good background of mobile access network technologies
• Good understanding of network performance KPIs
• Strong influencing and communication skills

Connected leaders behaviours Experience you would be expected to have

• Customer Champion: Championing our customers in everything we do.
• Straight Talker: Communicating clearly with suppliers or partners even when there is ambiguity.
• Collaborative Partner: Working together to come up with solutions in the event of an impasse up to protect our customer experience MANDATORY
• Operational experience in a mobile operator.
• Experience of working with managed service partners and vendors
• Good working understanding of the ITIL framework.

Preferred

• Good technical understanding of mobile RAN hardware
• Technical understanding of legacy 2G/4G mobile networks and network architecture

Key decisions

• Key decisions will arise as part of this role scope primarily at project level and relating to quality gate ‘go no-go’ decisions

Who Is The BT Group

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..