BT UK Jobs – ServiceNow

Website BT

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Software Engineering


Snowhill, Birmingham, United Kingdom



About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

The purpose of the role is to produce high-quality designs that fully meet the customer’s requirements, and to ensure that they are architecturally compliant. Specifically the role is accountable for:

  • Delivering Service designs that meet quality standards, time and cost targets
  • Architecture role – collaborate with other platform architects to ensure that designs are compliant with the Service systems roadmap;
  • The role is responsible to ensure that the business requirements are met with optimum solution i.e. without building tech debt on the COTS products in terms of extensions/customisations.
  • Responsible for discovery/POC to understand the business EPICS/Features
  • Responsible for the complete E2E design of Digital Service Fulfillment Journey
  • Responsible for HLD Designs including the integration Patterns with CRM Systems
  • Responsible for owning the technical design for the squads; to ensure that the software solution is up to date.
  • The person in the role should have development/design experience on Vlocity/SalesForce COTS application or similar. Following technical skills will be required
  • Agile Methodology (both KANBAN and Scrum)
  • Service functional knowledge.
  • Technical design experience on Service

The key purpose of this role is to take ownership of a part of a DigiCo value stream squad including design, implementation, unit, feasibility testing and component testing, and preparation for solution deployment. The role will work independently with some guidance when needed and can contribute to pairing with other team members. DigiCo Value Streams are focussed around delivering key functions around BSS and OSS functions; this role will fit as individual contributor in one of those squads. The role has to ensure the respective solution’s non-functional, functional and operational requirements have been met as per the design. Contribute as one of the key independent contributor which includes guaranteeing that other members of the team are fully aware of changes being made and have been involved in creating and reviewing the solution. Define, build and manage software environment, introducing new tools and new facilities to test hardware and software.

What you’ll be doing;

  • Coding ; configuring ; unit testing and deploying the service now application.
  • Integration with other components based on Rest
  • ATF
  • Support deployment activities
  • Initiate POCs and solve problems with minimal tech debt
  • Code review
  • Mentor younger developers
  • Ebonding developemt

Experience required;

  • Experience with Service Now – MANDATORY
  • Service Now Certification– MANDATORY
  • Experience and knowledge of Service Assurance Domain– OPTIONAL
  • Able to confidently deal with ambiguity of requirements, especially in complex/ critical areas – PREFERABLE
  • Experience and knowledge of the Agile methodologies

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..

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