BT Careers Near Me – SRE Engineer

About the job

Job Req ID:

1823

Posting Date:

03-Oct-2023

Function:

Infrastructure

Location:

Marlesham Heath, Ipswich, United Kingdom

Salary:

Competitive and great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

About This Role

The Cloud Communication Services unit design, build and maintain the UK and Global voice communication and collaboration services for BT.

999 is the UK’s emergency assistance number. As well as answering 30 million 999 calls each year, BT have a responsibility to ensure that it is always available, 24 hours a day, 7 days a week, 365 days a year. This role is a key part of our third-line operational support team who maintain critical voice services including 999.

SRE combines technical development and IT operations. We take applications and services through to live, breaking down silos and blurring the lines between traditional operations and development teams. This speeds up – and automates – the development pipeline. SRE don’t do mundane, repetitive tasks; using scripting skills, our engineers automate the repetitive, build new infrastructure and test code written by others.

The role holder will be responsible for ensuring system uptime in accordance with SLAs by building automation solutions which can be used in operations, maintenance and incident scenarios, whilst working alongside developers to create new features, remove bugs and add value.

This role is part of a 24×7 operational team which will require entry into a callout rota of 1 in 4.

The role sits within the Voice Services and Applications Development team in Technology (Networks) and is based on design and development of voice applications. This involves the introduction of new applications, development of software services/solutions, and integrating third party vendors’ products.

You’ll Have The Following Responsibilities

• Using full ITIL framework along with internal and external expertise to identify and resolve complex issues, ensuring the best application performance and customer experience.
• Supporting the development and delivery of platform technology upgrades.
• Taking services to live; acting as quality gate check for the applications.
• Configuring, developing and automating our ticketing system, monitoring alarms and data feeds to deliver data driven monitoring and decision making.
• Providing support to 1st and 2nd line technical teams, whilst interacting with developers and other stakeholders to resolve complex issues and prevent reoccurrence.
• Using scripting skills to automate regular and repetitive tasks to streamline our processes and operational experience.

Essential

You’ll have the following skills & experience

• Involved in deploy/manage/operate of medium to large scale production systems
• Experience working as a Site Reliability Engineer
• Experience of infrastructure configuration management automation e.g. Ansible/Terraform/Puppet/Chef
• Experience of setting up component logging and configuring monitoring tools – e.g. Prometheus
• Linux administration and automation
• Experience of working with database technologies RDBMS and NoSQL technologies
• Software debugging and tuning experience
• Desirable
• Computing related degree or equivalent experience
• Telephony/SIP application development
• Experience in developing scripting, e.g. Python
• Experience working with REST APIs

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Option to join the Healthcare Cash Plan
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..