BT Careers Near Me – Support Engineer

About the job

Job Req ID:

1655

Posting Date:

06-Oct-2023

Function:

Business Services & Operations

Location:

Snowhill, Birmingham, United Kingdom

Salary:

Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

About This Role

The Microsoft Platform Support Specialist is a technical expert who owns the support of our Microsoft platforms. The platforms are some of the largest that Microsoft supports in the UK and are critical to our business, allowing our employees to collaborate, spin up team web sites and create brilliant employee experience.

An essential part of the role is to work closely with the Modern Workplace Delivery Team, Principal Architect and the Third Line Support Technical Team Manager. Ensuring we have a robust support wrap, and acceptance into service for all new products and services. Continual Service Improvement is also paramount.

What You’ll Be Doing

• Support: Support lead responsibility for operational in-life support of our Microsoft platforms and services, ensuring operational procedures are maintained and followed as appropriate. Drive reduction of service outages and IT system incidents through strategy and design, reducing costs caused by service issues.
• Improve: Use performance monitoring, root cause analysis, post implementation reviews and knowledge of best practice to recommend improvements for the Infrastructure environment in line with Technology and Dynamic IT drive for service excellence. Collaborate with Modern Workplace, Service Desk and Delivery/Operational leads to continually improve the quality of service monitoring & earlier detection of issues.
• Deliver: Leading and contributing to large scale delivery projects to maintain, enhance and transform the Microsoft platforms.
• Learn: Subject Matter Expert for Microsoft, covering focus area and beyond, optimising and maintaining the service platforms.
• Share: Champion knowledge sharing, with “give-back” to colleagues and to the BT wide professional community. Collaborate with Modern Workplace, Service Desk and Delivery/Operational leads to produce documentation and presentations that empower us as a team.

What Skills You Will Need

• Leads on major deliverables and support activities.
• Key influencer, ensuring expertise contributes to business decisions.
• Excellent communications skills, always adjusting to the audience.
• Confidant approach, delivering with minimal supervision/guidance.
• Excellent at engaging with internal and supplier teams.

Subject Matter Expert in at least 2-3 of the following areas…

• Microsoft Exchange
• Sharepoint
• SQL Server
• Powershell
• Microsoft Office 365 Management
• Microsoft Azure Cloud Services
• Windows Server 2012 and above
• Management Operations of large estates
• Virtualisation (Hyper-V/VMWare)
• ITIL

What We Can Offer

• Competitive salary
• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme – If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..