BT Careers – Adoption and Reporting

About the job

Job Req ID:

833

Posting Date:

29-Sep-2023

Function:

Data & AI

Location:

Aberdare, United Kingdom

Salary:

Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.

Why BT Digital

We have around 1 -2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland. Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

The Sales Enablement function is responsible for providing our Sales teams with the best capabilities, tools and governance to effectively sell within their customer base, improving our sales and customer experience.

A key role of Sales Enablement is to create consistency and drive innovation across the channels, ensuring Sales are all adequately supported to be able to deliver on their Sales targets and overall Sales strategy. The team therefore exists to ensure there is strong interaction between the segments, clearer prioritisation of Sales channels’ needs and greater alignment on the use of tools, systems and processes in place. We are focusing on Getting the Basics Right by ensuring correct SE sales processes so sales can sell in the right way, driving Consistency across Enterprise with a common approach across all Enterprise sales teams, Simplifying our Sales journeys for Sales to sell propositions and transforming and innovating by adopting innovative, market-leading sales processes, tools and capabilities.

Why this Job Matters

Sales tools manages critical systems to the commercial team at Enterprise, adapting and supporting them in line with a constantly changing business. With so much change, measuring the impact and helping teams adapt to a constantly changing environment is a challenge this new role is designed to support. We currently use a tool (called Walkme) to help teams with adoption. We also have access to Einstein CRM that can help build reports showing the value of adoption and how our own change process contributes to this.

What I’ll Be Doing – Your Accountabilities

• System Adoption
• Salesforce experience
• Data analysis and report building
• Insight generation
• Process engineering

Walkme or trailhead development

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

Why This Job Matters

Your Accountabilities

Benefits

Skills Required For The Job

• 25 days annual leave.
• 10% target bonus.
• Strong pension scheme (5% from you, BT contributes 10%).
• Option to join BT share schemes.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Competitive employee discount on BT/EE products.
• Competitive friends and family discount on EE Mobile.
• Access to our brand new, innovative office spaces which have opened in London and will open later this year in Bristol.
• Hybrid working – the world of work is changing and so is the expectation to come into the office 5 days a week.
• We operate smartly and you can work a mixture of at home or in the office to suit the needs of your role and your team.
• Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network

About British Telecom

We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..