Cardiff Council Careers – SENIOR ACCOUNTS

A vacancy has arisen within the Accounts Receivable Team based at City Hall Cardiff for a Senior Accounts Receivable Assistant, there will also be the opportunity to become involved with other aspect of recovery work including administrative duties in respect of unpaid Council Tax, Business Rates, Parking Fines and Moving Traffic Offences.

About the job

The successful applicant will join a small busy Team and will work closely with a range of Service Areas across the Council who raise invoices for issue to service users for payment for council services.

Duties include the interrogation of the SAP system, dealing with incoming calls from the public to process payments and to negotiate payment arrangements, the amendment of invoice balances and the issue of copy invoices to both customers and Council Service Areas.

What We Are Looking For From You

You will be a highly motivated individual educated to GCSE standard in five or more subjects who is able to work under pressure as the post requires daily deadlines to be met. In addition, records must be monitored and maintained, therefore good IT skills are essential.

The position involves daily telephone contact with members of the public; therefore, it is essential that you can demonstrate confident and assertive communication skills and strong negotiation skills are desirable.

You should have experience of working in a busy office environment and should have the ability to work as part of a team and be able to follow complex procedures. Ideally you should also have experience of dealing with the public and handling incoming calls, and you should demonstrate a flexible approach to work as the duties are many and varied and workloads are high.

To undertake this role, you will need to demonstrate:

• Excellent numeracy skills
• The ability to produce accurate work
• Attention to detail
• Clear verbal and written communication skills
• Proven keyboard skills
• Excellent customer care skills
• Proven organisational skills
• A flexible approach to working in a team setting

A flexible approach to work is essential due to the variation of tasks and numerous deadlines and targets that must be maintained.

Additional information

This post is subject to Disclosure and Barring Service Standard checks.

This post is office based.

The vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

For an informal discussion, after reading the job description/person specification, please contact Joe Norman / Sonia Marshall / Ciara O’Hanlon/ Fiona Williams on (029) 2087 1280.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:-

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:-

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Job Reference: RES00881