Cornwall Council Careers – IWM Contract Support Officer

Cornwall Council’s waste team provides high profile collection, cleansing and disposal services to the residents and visitors of Cornwall. The services that the team provide are delivered through large contracts, are used by all residents and visitors, and are delivered to a consistently high standard.

Now is a really exciting time to be a part of our friendly, motivated and high performing team. We are embarking on a series of significant changes to the services that are provided to deliver the objectives of our resources and waste strategy and climate change commitments, and have several roles available for the right candidates.

The IWM Contract Support Officer will be part of a small team which manages the Integrated Waste Management (IWM) Contract. The contract is a high value PFI contract and delivers a range of services, including the provision of Household Waste and Recycling Centres, Material Recycling Facilities, Refuse Transfer Stations, closed landfill sites and a 240,000tpa Energy from Waste facility.

Reporting to the Assistant IWM Contract Team Leader, this role will support the management of Cornwall’s municipal waste treatment and disposal services by monitoring, reviewing and improving processes, systems and practices to ensure the IWM Team performs successfully and optimises efficiencies. The role will have a focus on the development and maintenance of a contract management manual, and the role holder will also be responsible for responding to customer enquiries.

Working within the waste management team (within the Regulatory Services Service), the role holder will actively assist in the delivery of the outcomes of the Environment Growth Strategy and contribute to the development of a culture that delivers continuous improvement and places the needs of individuals, stakeholders and communities at the heart of everything that the Council does.

Educated to an A-level standard or equivalent, the successful applicant should be able to demonstrate experience in contract administration, including data analysis. Customer liaison experience is important, and the right candidate will also be able to display the ability to handle multiple tasks simultaneously.

The post holder will be expected to represent the service and the council to external partners and stakeholders and develop collaborative relationships which can bring about a positive change in the way which we deliver services and wider benefits to local communities.

This is a unique opportunity for a candidate with relevant experience and qualifications who wishes to expand their responsibilities and lead a small team to help to shape the future of waste services in Cornwall.

Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form. Please do not upload any additional documentation in support of this application. Applications will be considered based on the screening questions and qualifications and experience details provided within the application form only. Any further attachments will not be considered when the recruiting managers are shortlisting for interview.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Whilst the location/work-base for this role has been specified, our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

More information about working for Cornwall Council is available here

We are open to discussion about flexible working.

Cornwall Council are reviewing how we pay and reward our staff and reward items are subject to change from October. We will continue to keep you informed on any impacts that may apply to you as this progresses. For more information please visit Pay and Grading Review (Green Book Roles) – Cornwall Council