Coventry City Council Jobs – Welfare Benefits Adviser

Job Description:

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Job Responsibilities:

• Using the benefit and budget calculator to support families to claim benefits that they may be entitled to
• Using the LIFT dashboard to target support to people who need it most now and uncover hidden pockets of poverty.
• Identify families who are struggling and who may never have engaged with is before.
• Pro-active outbound contacting of families identified as on a low-income or at risk of crisis to discuss welfare benefits and possible avenues of support.
• Ability to respond to change positively
• To Be Flexible to the needs of the service
• An understanding of the range of services provided by the council.
• Responding to people and their specific circumstances, gaining their trust and understanding when issues may be deeper than the original request, so you’ll need to have excellent communication and problem-solving skills
• Using your network of contacts both within the Council and across the voluntary network to assist with enquiries and identify opportunities to help people
• Assisting with applications and appeals
• Care about delivering an excellent service to every internal and external customer
• Ability to support a diverse customer base
• Ability to deliver in a fast-paced environment

Job Requirements:

• The role is initially for a fixed term period, to be reviewed in line with business needs.
• If you would like to find out more about the role or have any questions, please approach Nicole Lane 02476 977524 during office hours.
• Closing date for applications is 3rd August, with assessments to take place shortly afterwards. Assessments will consist of an interview and knowledge test.
• There will be times when you’ll need the ability to deliver difficult messages and manage expectations, while we try our best there aren’t always straight forward solutions to the challenges that people face.
• Resilience is important in this equally challenging and rewarding role.
• This is an initial pilot, we want the post holders to help us to explore what might be possible in this area of work and keep the records necessary to inform potential other projects.
• This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Qualification & Experience:

• Excellent communication skills, confident in face to face, telephone and written activity
• Good IT skills

Job Details:

Company: Coventry City Council

Vacancy Type:  Full Time

Job Location: Coventry, England

Application Deadline: N/A