Deliveroo Jobs 2023 – Strategy Associate

About the job

The Role

The role of the Central Restaurant team is to set the global vision for the restaurant side of the Deliveroo marketplace and build scalable solutions and programs that position Deliveroo as the strategic partner of choice for our restaurant partners. Central Restaurants is composed of three teams: (1) Restaurant Strategy which defines the value proposition for what we deliver to our partners (2) Revenue Operations which builds tools, incentives and training to increase value to our partners via sales and account management channels and (3) B2B marketing which owns the content and outbound communications to our partners to drive actions in scale.

This role will work cross-departmentally in our central organisation to streamline processes and project manage cross functional initiatives to ensure we meet our objectives. Alignment is key to efficiently running or scaling any business and this role is essential in creating the cross-team alignment that allows predictable, systematic growth. This role will report to the Director of Restaurant Strategy

What You’ll Be Doing

This role calls for a combination of deep stakeholder management, strong focus on process, critical thinking and excellent written and oral communication. You should be comfortable in an evolving and fast paced environment, love solving problems, and being able to quickly adapt to new areas. Areas you will be working on include:

• Project managing the development of materials and updates for monthly and quarterly business reviews by overseeing the format and collection of updates, coordinating deep dives as needed, and following up with actions / statuses from prior reviews
• Project manage cross functional multiple initiatives at once, working with central restaurant leaders and cross departmental leaders (product, care, commercial teams) to consolidate updates / progress across key initiatives. This will include tracking progress, identifying blockers, and communicating to the broader leadership team on updates and issues
• Supporting monthly, annual and strategic planning initiatives and meetings
• Leading smaller projects as needed, coordinating across functions teams to make sure we deliver on targets
• Working with other teams to identify / ingest new project requests for the Central Restaurants team and identify owners / workstreams as needed
• Own and analyse key metrics to measure the key performance of the central restaurant teams in conjunction with functional leads

Requirements

• 2-3 years’ experience in investment banking or top-tier management consulting
• Exceptional problem-solving, from structuring issues to designing workstreams
• Strong numerical/analytical skills
• Ambitious, entrepreneurial, pragmatic, commercial, mindset, comfortable with ambiguity
• Clear communication skills both written and oral
• Strong work ethic, drive and passion to get things done, even with limited resources
• Helpful: relevant domain expertise, for example in restaurants and hospitality, B2B sales, growth startups, online marketplaces, hyperlocal businesses.
• A deeply curious and avid growth mindset, constantly looking for ways to improve and creatively solve problems – both the big strategic things, as well as the smaller quick wins

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2023 and we operate in 11 markets with over 150,000 riders who deliver orders from 140,000+ restaurants in over 500 cities worldwide.

We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

And we’re just getting started.

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries – from banking and travel to retail and communications – it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits And Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.