Disclosure and Barring Service Jobs – Customer Service Agent

Job Description:

Our Customer Service Agents are passionate about providing excellent customer service in a fast-paced environment, with safeguarding at the heart of what we do. The role involves a combination of casework, answering customer enquiries and work allocation.

Job Responsibilities:

• You would be expected to embrace change and be involved in working towards the DBS strategic priorities, focussing on continuous improvement of the customer experience.
• You will be the first point of contact for our customers, providing a first class service, responsible for logging and allocating work, answering inbound calls and emails, providing our customers with support and information, and accurately updating records to resolve any queries at the first point of contact.
• You will also work closely with various organisations such as Registered Bodies and Police Forces as well as colleagues within the wider DBS to help resolve queries
• You will join a supportive and welcoming organisation and full training will be provided for each role within customer services; therefore you will need a willingness to learn, be keen to support and help others, drive change and continuous improvement with a dedication to providing a high-quality service to the public.

Job Requirements:

• The Civil Service embraces diversity and promotes equality of opportunity.
• As part of our clearance process all successful candidates will be required to undergo a DBS basics check and receive Home Office Baseline Security Clearance.
• Once a provisional offer is issued you’ll be required to complete the DBS Basics Check yourself online. Guidance on how to complete this will be issued at the provisional offer stage.
• Working for a Non-Departmental Public Body: Please note this post is regulated by the Civil Service Commission, we recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
• There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Job Details:

Company: Disclosure and Barring Service (DBS)

Vacancy Type:  Full Time

Job Location: Liverpool, England

Application Deadline: N/A