DWP Careers – Management Manager

About the job

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

About the job

The Department for Work and Pensions [DWP] is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Service Excellence exists to drive the best and most affordable service for those customers, by combining our transformation, planning and improvement skills with the knowledge and expertise of others across various strands of DWP business.

The Central Data Management Team [CDMT] within Operations Performance Resourcing and Analysis [OPRA] is fast paced and challenging. The team plays a critical role in resource-based decision making across DWP, providing key insights and recommendations to inform senior leaders in planning and decision making. CDMT regularly reports to board level forums, and as required to Permanent Secretary and Ministers, informing Spending Review bi-laterals and finance allocation agreements.

The team works closely with enabling functions across DWP, including Finance, Policy, Analysts, Workplace Transformation, and People, Capability and Place [PC&P]. This role has high visibility with senior leaders across the organisation and involves engaging and influencing at the highest level within DWP.

DWP will support you in developing your professional knowledge and skills for this role and future career development. For this role you may be expected to undertake an Apprenticeship – further details are included in the candidate pack

Job Description

This is a fantastic opportunity to enable someone to broaden their knowledge and skills, operate independently across the Department, with a remit to influence senior leaders, and to drive and shape the Department’s operational performance within a fast-paced environment.

This is a business-critical resource planning role. There will be a strong emphasis on building relationships across the organisation with key partners such as Finance, Estates, PC&P and Policy to develop innovative solutions to support business performance and the wider welfare reform agenda.

We are looking for people who can demonstrate our values and commitment, which are based around Collaboration, Resilience and Inclusivity. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

We welcome applications from resourceful candidates who will help drive performance and deliver a positive and efficient service to our customers.

We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.

Person specification

Key Tasks

Successful candidates can expect to be involved in a range of the following tasks:

• Developing and maintaining Microsoft Access and Excel databases.
• Utilising their technical skills to refine and update Visual Basics for Applications [VBA] in each of the databases, ensuring all corresponding documentation is in place.
• Using their technical experience of Discoverer reporting and Hyperion to support the Departmental Single View of Supply [SVOS] process each month, ensuring alignment between Finance and PC&P.
• Maintaining the Service Delivery Integrated Resource Plan, ensuring that it reflects current plans and remains aligned with business priorities, fully understanding associated challenges/risks.
• Collating and producing Resource Supply forecasts monthly for DWP Service Delivery.
• Ensuring strategic products and tools are maintained and updated weekly/monthly, reviewing all key elements to provide assurance around accuracy and robustness of data.
• Responding quickly and accurately to adhoc requests for data [e.g., Parliamentary Questions, Freedom of Information requests, requests from Ministers, Board members, etc].
• Preparing effective presentations for board meetings.
• Working collaboratively with colleagues across Service Excellence, Work and Health and wider DWP to help make informed resource decisions and input into co-ordinated and integrated resource plans across Service Delivery.
• Contributing to a small team to support cross-Directorate level planning activity, demonstrating inclusive behaviours to help build a motivated and capable team, and foster a culture of innovation.

Assessment Criteria

The Successful Applicant Will

Essential Lead Criteria:

• Have strong technical skills in the use of Microsoft Access, VBA, Excel and PowerPoint applications.
• Have strong analytical skills, with demonstrable experience of assimilating and analysing large volumes of complex resource data and Management Information to support effective decision making, using evidence and analysis to present reasoned conclusions.

The Successful Applicant Will

Essential Other Criteria:

• Have used insight and trend data to highlight anomalies and risks and provide recommendations about resource deployment and efficiency improvement.
• Demonstrate an understanding of Activity Based Management data and how this applies to Supply forecasting within a large operational organisation.
• Be a resourceful self-starter, demonstrating a flexible and proactive approach to working in a fast-paced environment, contributing to high profile work strands that deliver high levels of performance and customer service.
• Be proactive in seeking out opportunities to engage effectively with a broad and complex range of stakeholders, having the ability to influence and communicate effectively at all levels, and build credible and trusted relationships across organisational boundaries.

Desirable Criteria

The ability to speak Welsh is desirable for positions based in Wales.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing
• Working Together

Technical Skills

We’ll assess you against these technical skills during the selection process:

• Technical Presentation

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
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Things you need to know

Selection process details

This vacancy is using

STAGE 1

Online Assessment

After submission of the first stage of your application you will be invited to complete a Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23.55 on 24th October 2023. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.

STAGE 2

Application & Sift

If you successfully pass the test, you will be invited to complete the next stage of the application: the CV and a Personal Statement of up to 1,250 words. Further details about what this will entail are listed in the candidate pack.

Your CV should be short, and briefly include your employment history, as well as qualification details and previous skills and experience.

Candidates will be asked to provide a 1,250-word Personal Statement against the Assessment Criteria set out in this advert. There will be an initial sift of applications based on the Personal Statement only, so please ensure you show evidence of how you meet the Assessment Criteria in your Personal Statement. This will form a shortlist for interviews.

Should a large number of applications be received, an initial sift may be conducted using the Essential Lead Criteria only: Have strong technical skills in the use of Microsoft Access, VBA, Excel and PowerPoint applications. Have strong analytical skills, with demonstrable experience of assimilating and analysing large volumes of complex resource data and Management Information to support effective decision making, using evidence and analysis to present reasoned conclusions. Candidates who pass the initial sift may progress to a fullsift, or progress straight to assessment/ interview.

Please do not submit a speculative application where you do not meet all of the Essential Lead Criteria, as these applications will be unsuccessful. Do not include behavioural examples within your application as these will not be assessed in the sift and will only be used at the interview stage.

The Sift will take place between 26 October 2023 and 15 November 2023.

STAGE 3

Interview

All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach, which will help us assess candidates’ Behaviours and Strengths.

At the start of the interview, you will be asked to deliver a five-minute verbal presentation to test your technical skills. The topic will be provided when you are invited for interview.

Interviews will be held between 29 November 2023 and 19 December 2023.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service

The

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : SPD Recruitment Team
• Email : [email protected]

Recruitment team :

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click