DWP Jobs 2023 – Product and Delivery

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About the job


These roles will be based in either Blackpool, Manchester or Newcastle. Please find further information on the

Job Summary

About the job

Do you have excellent communication skills?

Are you proactive and keen to learn?

If you’ve always wanted to work in the exciting and rewarding world of DWP Digital but have been unsure as to how to get that entry level opportunity, this role could be exactly what you have been looking for.

As you’ll see from the Essential Criteria we are looking for Product and Delivery colleagues who are enthusiastic with aptitude and interest in digital, the technical requirements you can learn on the job through structured learning and collaborating with experienced, highly knowledgeable colleagues.

DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services and Products. Working in collaboration with a range of internal and external partners, stakeholders and customers we ensure the operational stability, availability and quality of DWP Networks.

Our key areas of responsibility are to provide a robust and resilient infrastructure network to colleagues and customers in 850+ sites across the DWP estate through our Wifi, SD-WAN and LAN solutions providing reliable and flexible access wherever and whenever needed, maintaining the highest levels of security at all times. Using a wide variety of tools we are constantly assessing Network services within the On-Premise Hosting Data Centres and Secure Digital Exchange (SDX) integration with Cloud Service Providers to provide a secure, resilient service to our users.

Job Description

  • Working with other Network Services Product Owners as well as the engineering leads and principal Network engineers.
  • Apply different skills and techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
  • Maintaining influential, positive, productive relationships across Network Services stakeholders.
  • Provide reports against agreed Key Performance Indicators and via the relevant reporting channels and forums.
  • Management, tracking and reporting of service area budgets ensuring effective monitoring and control to safeguard against breach of contract and non-compliance.
  • Support the management of Continual Service Improvement Plans.
  • Ownership of service/solution Key Performance Indicators, ensuring performance against best practice.
  • Recording incidents, problems and changes raised by users including resolution actions.
  • Creating and maintaining documentation to support services/solutions used by the organisation, this could include managing a supplier to maintain information on a 3rd party product.
  • Management of the risk register for individual technical area, ensuring appropriate reporting and mitigation plans and actions are implemented.

Person specification

The Responsibilities Are Outlined In The Job Description Above.

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our Work Is Focused Around The Following 6 Themes

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape.

  • Delivering a digital workplace that improves the way we work. We provide the products and services to make our users’ jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
  • Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
  • Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
  • Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
  • Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
  • Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Managing a Quality Service
  • Delivering at Pace
  • Working Together

Technical Skills

We’ll assess you against these technical skills during the selection process:

  • Incident Management


  • An employer pension contribution of up to 27%
  • Annual leave rising up to 30 days, (based on your working pattern).
  • Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
  • Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
  • An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Salary for this role is from £34,173 (Band min) to £34,971 (Band max).

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

This vacancy is using

Stage 1: Application

Your Application Will Consist Of Three Parts

  • A Personal Details application form.
  • Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
  • Personal statement 1250 words.

When giving details in your CV and personal statement you should highlight your experience in line with essential criteria below

  • Demonstrate ability to develop effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams.
  • Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal.
  • Demonstrate good experience of interpreting complex and/or technical information and give explanations to colleagues, stakeholders and customers adopting the most appropriate method of communication to simplify and ensure understanding.
  • Demonstrate good experience of working under pressure and ensuring actions are completed in a timely manner.
  • Demonstrate experience of analysing and interpreting complex data, using sound judgement to recommend considered approaches to improve situations and tasks.
  • Deliver excellent customer service which balances quality and cost effectiveness.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog

Important Information

  • You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
  • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
  • If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

There, You Will Be Assessed Against The Following Behaviours/Technical Skills

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams.

  • Incident Management
  • Changing and Improving
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Interviews will take place Early November.

Sift and interview dates to be confirmed.

Further Information

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check t o Disclosure and Barring Service on y our behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP’s terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete

Nationality Requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Working for the Civil Service


We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click

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